Anyone else experiencing repeated automated account suspensions?

[ary0826]

Discussion Type

Question

Discussion Content

Hi everyone,

Has anyone else experienced being suspended by GitHub's automated abuse-detection system more than once?

After submitting a reinstatement request, I keep receiving the same message asking:

"Could you please share a bit more about how you plan to use GitHub?"

Even after replying, I received the same question again when submitting another request.

Has anyone else gone through this? How long did it take to get a response from GitHub Support, and was your account eventually restored?

[Dnyaneshwar-kolhe]

Yes, some users have reported receiving repeated automated responses during the account reinstatement process, especially when additional information is needed before a support agent can review the request.

If you're repeatedly asked, "Could you please share a bit more about how you plan to use GitHub?", it's usually best to provide a detailed explanation of your intended use of GitHub. For example, mention whether you'll use it for personal projects, coursework, open-source contributions, or professional development, and describe the types of repositories you plan to create or contribute to.

Response times vary depending on GitHub Support's workload, so it can take anywhere from a few days to several weeks. If you've already submitted a request, avoid sending multiple reinstatement requests, as doing so may delay the review process. Instead, reply to the existing support thread with any additional information requested and wait for a response from the support team.

Hopefully, your account will be reviewed and restored once the necessary information has been provided.

[ary0826]

okay, thanks

[Onion0121]

Yes, I've seen a few users report similar experiences with automated account suspensions.

If you keep receiving the same question from GitHub Support, try replying with a more detailed explanation of how you intend to use GitHub. For example, mention whether you'll use it for personal projects, open-source contributions, coursework, portfolio repositories, or learning software development. The more specific and genuine your explanation is, the easier it is for the support team to understand your intended use.

Also, avoid submitting multiple reinstatement requests for the same issue, as that can sometimes slow the review process. It's usually better to continue replying within the existing support ticket and wait for a response.

Hopefully your account is reviewed soon and restored. Good luck!