Github Education application keeps getting rejected and "not readable".

[jurek-zsl]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi, I'm trying to verify my student status for Github Education, i live in Spain so I'm attaching my Spanish school application as it's listed as a a way to verify my student status. I have a Spanish Andalusian school email (...@g.educaand.es). The Application gets rejected in first minutes with a reason

We were unfortunately not able to verify your academic status. Please address the following issues and apply again.

The text in the photo you used was unable to be read. If using your device camera, make sure the image is clear and legible. For some languages, you may need to capture the original document beside an English translation.

First I tried to attach also english translation, though with english translation the photo is even more unreadable. I even highlighted areas that the person needs to verify (date, name and school name), still the same error. My Github profile name and name in billing information is the same as in documents and application, the image contains my school name, the image contains the date of application so its logical that its for the next year (date is 10.07.2026). The application doesn't even go to the real person, it gets rejected literally 1 min after applying. When I was applying when I lived in Poland there was no problems I didn't even need translation (I used ID Card), unfortunately in Spain, students don't get School ID Cards. Please help me with this, maybe manually check my application. Thanks in advance :)

Update 1

I tried with option (Other) showing my school portal screenshot (it contains my name, school, and current date) still rejected because:

Please ensure that your academic affiliation document contains your last name exactly as it appears in your [GitHub billing information](https://github.com/settings/billing/payment_information). If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.

The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

Please ensure that your academic affiliation document contains your first name exactly as it appears in your [GitHub billing information](https://github.com/settings/billing/payment_information). Variations of your name and nicknames are unacceptable.

You are unlikely to be verified until you have completed your [GitHub user profile](https://docs.github.com/en/account-and-profile/setting-up-and-managing-your-github-profile/customizing-your-profile/personalizing-your-profile) with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.

I repeat, this is what I show (red blocks is blurred for privacy in this discussion). It contains my full name (same as in Github profile and billing information), current date and full school name, (+ name of the course).

Update 2

I also tried to remove everything unnecessary from the document and make a photo like this (so the text is bigger on photo) but still no luck, even translated to english and also nothing. Cropped in spanish nor in english nor both on one image didn't work (it didn't say that its unreadable it just rejects automatically) :(((

[TheJudge26]

Based on the errors you are seeing and the screenshot you shared, here is exactly why the bot is getting confused and how you can fix it:

1. No Collages or Stitched Images

The biggest reason you are getting the "unreadable" error is that your upload is a composite image (a calendar stitched next to your app screenshots). The automated system has super strict anti-tampering filters. If it detects multiple cropped images put together, it instantly flags it as edited and rejects it.

• The Fix: You need to provide a single, unedited picture. Log into your school portal on a computer browser where your name ("Heorhii Lishafai"), the school name ("C.P.I.F.P. - Alan Turing"), and the computer's date/time are all visible on the same screen at the same time.

2. Snap a Physical Photo

The AI frequently rejects direct digital screenshots to prevent fraud.

• The Fix: Instead of taking a screenshot on your device, use your phone to take a physical picture of your computer monitor showing the school portal. If you can do this while physically on campus with your phone's location services (GPS) turned on, even better, as it sometimes checks the photo's location data!

3. Match Your Name Exactly

The automated scanner is extremely literal.

• The Fix: Since the name in your portal is "Heorhii Lishafai", you have to make sure your GitHub Billing Information and your GitHub Public Profile Name match that spelling and order exactly. Don't use any variations. Once you are approved, you can easily change your profile name back!

4. Skip the Translations and Highlights

Any digital drawing, blurring, highlighting, or text added to the image will trigger an immediate rejection from the bot.

• The Fix: Submit the raw, untouched Spanish portal photo. The system is fully capable of reading Spanish, so it really doesn't need the English translation.

Try taking a single, unedited photo of your monitor with your phone, double-check that your billing name matches perfectly, and you should have much better luck. Hang in there, you've got this

[jurek-zsl]

Thanks for the answer. The image with calendar and screenshots is 2nd option i tried to verify. Primarily I used my physical school application paper + english translation. The application paper has my full name (same as everywhere Github wants it to be on Github), full school name, and date of applying (10.07.2026). Though it's "unreadable" as it says. Then I tried to crop information that Github doesn't ask for (without losing context) from the application document, then it got readable but instantly rejected still, no matter if it had translation or no. I will try again with school portal, thanks. Also idk if it's only me but i can't attach files to GitHub education application, only take a photo

[jurek-zsl]

i also did a photo like this, 1st try got unreadable, 2nd try just instantly rejected because

We were unfortunately not able to verify your academic status. Please address the following issues and apply again.

Please ensure that your academic affiliation document contains your last name exactly as it appears in your [GitHub billing information](https://github.com/settings/billing/payment_information). If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.

The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

Please ensure that your academic affiliation document contains your first name exactly as it appears in your [GitHub billing information](https://github.com/settings/billing/payment_information). Variations of your name and nicknames are unacceptable.

You are unlikely to be verified until you have completed your [GitHub user profile](https://docs.github.com/en/account-and-profile/setting-up-and-managing-your-github-profile/customizing-your-profile/personalizing-your-profile) with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.

my Github profile name and billing is my full first and last name same as on school portal.

[TheJudge26]

Do this instead:

1. Get a real enrollment certificate, not a portal screenshot.
In Andalucía you can pull a certificado de matrícula yourself from the Secretaría Virtual de los centros educativos (secretariavirtual.ed.junta-andalucia.es) with your iANDe / Séneca-PASEN credentials, or ask secretaría at C.P.I.F.P. Alan Turing to print and stamp one. It has everything the bot wants on one page: full school name in text (not just the logo), your full legal name, the academic year, and a date. Then pick option 3. Dated enrollment letter on school letterhead in the dropdown, not "Other".

2. Print it and photograph the paper.
Since the form only lets you use the camera, print the PDF on A4, lay it flat under good even light, and shoot the whole page straight on. No crop, no zoom on a section, no arrows, no blur, no annotations of any kind. Full page, all four corners visible, text sharp.

3. Skip the translation.
The OCR handles Spanish fine. Adding an English page next to it is what made it "unreadable" in the first place, since half the frame is then a second document at half resolution. If you really want a translation, do not composite it digitally: put the two printed sheets side by side on the table and take one single photo.

4. Name matching is stricter than you think.
Profile name, billing first name, and billing last name all have to match the certificate character for character, including accents and the exact order (Heorhii / Lishafai). If the certificate prints it as "LISHAFAI, HEORHII" or with a middle name, mirror that. After editing, log out, log back in, and wait a bit before reapplying, since the checker reads cached account data and will re-reject on stale info.

5. Add and verify your @g.educaand.es address in Settings > Emails before applying. It's a recognized academic domain and it materially raises your odds.

6. Space out the attempts. Rapid re-submissions get auto-declined without evaluation. Leave ~24h between tries.

If a clean, unedited photo of a stamped certificado de matrícula still bounces, open a ticket at https://support.github.com/contact/education and attach the PDF there. That queue does reach a human, which the application form does not.

[jurek-zsl]

Thanks changing from Heorhii Lishafai to Lishafai Heorhii helped, i also made the school portal with my name and school name very big and made a photo of a laptop screen and it instantly approved.