Continuous Rejection: Automated System Fails to Parse Non-English Official Transcript

[EnesSaf]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I have been trying to verify my student status for the GitHub Student Developer Pack but my application is being repeatedly rejected by the automated system.

I have ensured that:

• My GitHub profile "Name" and "Billing Information" (First and Last Name) exactly match my official academic document character by character.

• My 2FA is enabled.

• I am taking high-resolution (with my canon r50), perfectly clear photos of the physical document using a professional camera, so blurriness is definitely not the issue.

The core issue seems to be that my document is an official Turkish high school transcript (e-okul system). The automated OCR system is failing to parse the table formatting, the Turkish characters, the local date format, and the long official name of my school. It throws a generic blanket rejection stating it cannot find my name, date, or school, even though they are all clearly visible on the high-quality image.

Since the automated verification cannot process this standard non-English document, could I please request a manual review of my application? I am fully prepared to provide any additional proof needed. Thank you!

[shermsql]

How to Solve the GitHub Student Developer Pack Verification Issue

If your application for the GitHub Student Developer Pack is being repeatedly rejected by the automated system due to document formatting or OCR limitations, you can use the following step-by-step solutions to resolve the issue:

---

1. Upload the Original PDF Instead of a Photo

Automated OCR systems often struggle with photos of physical documents taken with a camera (even high-resolution ones like your Canon R50) due to lighting, angles, or paper texture.

• Solution: Instead of photographing the paper, download the official digital document directly from e-Okul or e-Devlet as a PDF file. Digital PDFs contain searchable text layers that automated parsers can read effortlessly.

2. Try Submitting an English Document (If Available)

Local characters (such as ç, ş, ğ, ı, ö, ü) and Turkish date formats can occasionally break automated international verification pipelines.

• Solution: If your school or e-Devlet can provide an English-language student certificate or transcript, use that version to minimize character-parsing errors.

3. Open a Support Ticket Correctly

The message you drafted is accurate and clear. However, you must ensure it is submitted directly through the proper support channel:

• Action: Go to the GitHub Education Support page, select the GitHub Student Developer Pack category, and submit your explanation as a support ticket. If an automated bot closes it initially, reply back or open a new ticket requesting a human manual review.

4. Prepare Secondary Proof (Student ID)

If a human support agent responds or requests further verification, be ready to provide alternative proof:

• A clear photo of your official student ID card (front and back).
• If you have an official school-issued email address (e.g., @meb.k12.tr or an institutional domain), ensure your GitHub account is linked to it.

If this response or suggestion helps solve your issue, could you please mark it as the solution? Thank you so much for your help!

[EnesSaf]

Thank you for the detailed suggestions and your help!

Regarding your first point about uploading a PDF: The application page strictly opens my device's camera and forces a live capture. There is no "Upload" or "Choose File" button available on my end at all, so I cannot submit a digital PDF.

Additionally, my official school-issued email address is already linked and verified on my GitHub account, but the automated system still repeatedly rejects my application.

Since the automated OCR is consistently failing to read my official Turkish documents (despite taking high-resolution photos of the physical paper), I will go ahead and open a manual support ticket for a human review as you suggested. Thanks again for your time!

[21701068-code]

Hello GitHub Support Team,

​I am currently trying to verify my student account but facing continuous issues with your automated verification system.

​I am on vacation in Feni city right now, and my original hardcopy documents are left behind in Chittagong. I tried taking photos of my scanned documents using another device, but your system is failing to capture and accept them.

​Since I do not have the physical documents on hand to use with the live camera capture, I have attached all my University of Chittagong verification documents directly to this email.

​Could you please review the attached files and manually verify my account? Please let me know if you need any further information.

​Thank you,

Faysal Bin Alauddin

[v-ember]

Hi @21701068-code,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.