Unable to view secondary account

[dylanneve1]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Actions

Body

Hi,

I use a secondary account (github.com/claudiusthebot) and recently it has been suspended unfairly. I have not broken any terms of service and have been using the account for months. I use it for Claude Code to keep my work done by the agent separate from my own and not to flood my profile. It is still all my own work and work I have signed off on. I would appreciate if it could be reinstated as soon as possible as it has caused disruption to my workflows. I have tried to reach out multiple times through support on the account but have received no response so I chose to reach out through my own account. Thanks for your time. I have tried to reach out to support through the account directly and have been ignored for the last weeks.

Kind regards,

Dylan

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[nayeamseikhh]

you can try this please:

Dear GitHub Support Team,

I am writing from my primary GitHub account to request a manual review of my suspended account, @claudiusthebot.

The account was recently suspended, and I believe this may have been done in error. I have been using the account for several months and, to the best of my knowledge, have not violated GitHub's Terms of Service or Acceptable Use Policies.

The account is a secondary account that I use specifically with Claude Code to keep agent-assisted development work separate from my primary GitHub profile. The repositories, commits, and code associated with the account are part of my own development work, and I personally review and take responsibility for the work produced through the account.

The suspension has significantly disrupted my development workflow. I have already attempted to contact GitHub Support multiple times through the affected account, but I have not received a response for several weeks.

I would therefore sincerely appreciate it if the account could be reviewed by a member of the appropriate GitHub team and, if the suspension was made in error, reinstated as soon as possible.

I am happy to provide any additional information necessary to verify ownership of the account, explain my usage, or address any specific concern associated with the suspension.

I understand that GitHub needs to enforce its policies, and I am simply requesting an opportunity for the decision to be reviewed based on the actual activity and context of the account.

Thank you for your time and consideration. I would greatly appreciate an update regarding the status of my appeal.

Kind regards,
Dylan
Primary GitHub account: [your primary username]
Suspended account: @claudiusthebot

[dylanneve1]

Thank you!! Appreciate it

[queenofcorgis]

Hi @dylanneve1,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding!