Unable to Reach Sales : GHES Licensing

[James-Crivellone]

🏷️ Discussion Type

Product Feedback

Body

Been struggling to get any response from Github Sales so we can purchase a GHES license. Attempts at purchasing online always error out with requiring we speak with Sales.

Anyone have a fast track method or another way? I know the costs, just want to buy the darn thing.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[queenofcorgis]

Hi @James-Crivellone,

What steps have you taken so far? I know the emails the sales team sends out in response to that may seem generic/automated, but those usually have next steps actually 😃

[James-Crivellone]

Hello, So far, I’ve done the following 1. 3x emails to Contact Sales over the past 3 weeks 2. 1x Support Ticket to Billing a few days ago (still unanswered) 3. 1x Post on Reddit /r/Github asking for any feedback 4. 1x Post on the Community. We are 2 days from expiring and I simply need to get approval to purchase a license on the portal, don’t need anything else. [photo] [photo] James Crivellone VP of Engineering, True North ITG, Inc. 425-215-4698<tel:425-215-4698> | www.truenorthitg.com<https://www.truenorthitg.com/> ***@***.******@***.***> 16504 9th ave se suite 203 Mill Creek, WA. 98012<https://maps.google.com/?q=16504%209th%20ave%20se%20suite%20203%20Mill%20Creek,%20WA.%2098012> From: Lili ***@***.***> Date: Friday, October 2, 2026 at 06:28 To: community/community ***@***.***> Cc: James Crivellone ***@***.***>; Mention ***@***.***> Subject: Re: [community/community] Unable to Reach Sales : GHES Licensing (Discussion #209312) CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi @James-Crivellone<https://github.com/James-Crivellone>, What steps have you taken so far? I know the emails the sales team sends out in response to that may seem generic/automated, but those usually have next steps actually 😃 — Reply to this email directly, view it on GitHub<#209312?email_source=notifications&email_token=CQFC67RM7GBLQUSNFFJDQ4T5R6UQPA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBXGE2TSNZRUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSWGM33PORSXEX3DNRUWG2Y#discussioncomment-18715971>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/CQFC67RPUQG63W3HDFSJHIT5R6UQPAVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBZGMZDGNZYUF3AE>. Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS<https://github.com/notifications/mobile/ios/CQFC67R4GZACHPS25RRDU435R6UQPA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBXGE2TSNZRUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSVGM33PORSXEX3JN5ZQ> and Android<https://github.com/notifications/mobile/android/CQFC67TNZQNW4ZMHFCOLMML5R6UQPA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBXGE2TSNZRUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSXGM33PORSXEX3BNZSHE33JMQ>. Download it today! You are receiving this because you were mentioned.

[queenofcorgis]

@James-Crivellone, our salesperson says they got a response from you last week about being able to convert. They should be reaching back out to make sure you're not experiencing any issues.