52 days and still no reply from GitHub Support [#4723383]

[self-learner1]

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Product Feedback

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{reposting because apparently if you open a discussion from the mobile app it gets automatically locked...}

My GitHub account was suspended after someone tried to guess my password, even though I had 2FA enabled. I know I was being targeted because they also went after my X account, which uses the same username.

I filled out the appeal form and got confirmation on 3 September 2026, case #4723383. 52 days later, still no reply.

Someone attacks my account, I’m the one locked out, and then I can’t even get an answer from support for almost two months. This is ridiculous.

Can someone at GitHub please look at my case and tell me what’s going on?

[github-actions[bot]]

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[NexzaDev]

Hey, sorry you're dealing with this, 52 days with no answer is rough.

Unfortunately the community forum is mostly other users, so nobody here can see your case or push it along. GitHub staff do stop by sometimes, but I wouldn't count on it.

A few things that might help:

• Reply to your existing ticket (#4723383) instead of opening a new one. A new ticket can push you to the back of the queue, and a reply on the old one keeps your original date.
• Check your spam and junk folders, and any other email address tied to the account. Sometimes the replies end up there and you never see them.
• Make sure the appeal came from an email address you can still access, since that's where they respond.
• In your follow-up, keep it short and factual: your username, the case number, the date you submitted it, and a line saying 2FA was enabled and the suspension came after a password-guessing attempt. That makes it easier for whoever picks it up.

Sorry I can't offer more than that. Hopefully someone at GitHub sees this and gets your case moving. Hang in there.

[self-learner1]

Thank you for your help. I've sent an email, and hopefully I get a reply this time...

Is there any other way to contact them beside the email and the form? Like a phone number maybe?