Issues with step counter

[graphcon]

Dear forum,

so I searched for this topic but wasn't able to find anything. If I missed something, please point me to that direction.

My step counter on BangleJS 2 doesn't anymore. But only for a few days, it might coincide with a switch from iPhone to Android, but that switch wasn't a one day thing. Not sure, if there's a connection.

I reset my banglejs 2 to factory defaults, but still no steps are counted. I'm checking with Health -> Step counting -> per Hour and it shows 0 although I was walking.
About app say Version 2v29

Any hints on how I can fix that?

Yours
Raul

[gfwilliams]

Hi Raul - please can you long-press the button (~10 seconds) to reboot into the recovery menu, then choose Test.

There should be a line there with Acc - and can you see if it's showing anything? Usually when lying flat on a table it should show something like 0.0,0.0,-1.0 (or within ~0.1 of that). If it's not I'd be interested to see what it's showing.

To exit, just long-press the button to reboot again.

One thing you could try is to fully run the battery down - very, very occasionally (like once every few years) I've seen a case where the accelerometer chip 'locks up' and just needs to be power cycled to work again.

All you need to do is go to Settings -> Utils -> Flatten Battery and leave the watch off charge for ~5 hours or so. When it's turned off, recharge it fully and start it up again, and hopefully your accelerometer will spring back to life.

one other thing to add - recently someone requested a way to pause step counting. As such, if you tap on the step counter widget (or the step counting clockinfo if you have a clock that shows them) then you can get it to pause step counting - so that could have happened, but if you did the factory reset it'd have cleared that.

[graphcon]

Hi Gordon,

thank you for your reply and sorry for my late message.

Today I came back here to read your message and put my watch into that Test mode. It worked out (see "screenshot" below). Later, I went to Health -> Steps -> by hour and realized: Steps are counted.

I'm sorry, I don't know what changed, but as of now, the issue disappeared. I looked into Gadgetbridge and see that only today steps are recorded, not all those days before. Probably it was that long press and going into test mode that somehow reset that sensor?

I did not run that battery flat.

So, thank you for your time and help. It now works. If that issue comes back, I will come back here. This issue may be closed now.

Yours
Raul