When I try to sign up for a supabase subscription my credit card declines

[AidenFigueroa]

I have a discover card and i tried basic trouble shooting like reentering information, using link, reloading etc. nothing worked. I have over $400 left of credit, money in the bank and when I called support for my card they said everything is good and there was never a declined payment on there end. There were like 40 errors in the console but chatgpt 5 concluded from the card request in the network tab that it wasn't an issue with supabase but I don't know if it was right. The error im getting from the request is below.

{message: "Your card was declined. Please try again with a different card."}
message
:
"Your card was declined. Please try again with a different card."

{payment_method: "pm_1SDxqjJDPojXS6LN98mpzGRe", tier: "tier_pro",…}
address
:
{line1: "611 Lincoln Ave", city: "Pompton Lakes", country: "US", postal_code: "07442", state: "NJ"}
billing_name
:
"Veluna34's Org"
payment_method
:
"pm_1SDxqjJDPojXS6LN98mpzGRe"
tier
:
"tier_pro"

Request URL
https://api.supabase.com/platform/organizations/tmmykgneyctjvgxkfytd/billing/subscription
Request Method
PUT
Status Code
402 Payment Required
Remote Address
172.66.149.246:443
Referrer Policy
no-referrer-when-downgrade
access-control-allow-credentials
true
access-control-allow-origin
https://supabase.com
access-control-expose-headers
x-connection-encrypted,x-forwarded-for,user-agent,CF-Connecting-IP,Retry-After
cf-cache-status
DYNAMIC
cf-ray
9888aed7acbef4ca-IAD
content-length
77
content-type
application/json; charset=utf-8
date
Fri, 03 Oct 2025 01:32:03 GMT
etag
W/"4d-az53x+RiwRgMrS1khmlXoPbAkCs"
server
cloudflare
strict-transport-security
max-age=31536000; includeSubDomains; preload
vary
Origin, Accept-Encoding
x-powered-by
Express
x-ratelimit-limit
300
x-ratelimit-remaining
298
x-ratelimit-reset
13
:authority
api.supabase.com
:method
PUT
:path
/platform/organizations/tmmykgneyctjvgxkfytd/billing/subscription
:scheme
https
accept
application/json
accept-encoding
gzip, deflate, br, zstd
accept-language
en-US,en;q=0.9

[qubitpulse]

Same issue for me, tried both debit (Discover) and credit (Master Card). Both were rejected (does not support Discover, and declined by my card processor). Both have money and credit. Not sure why it is being declined, not even going through to my bank.

[GaryAustin1]

You would need to contact support.