Locked out of account — need MFA reset (ticket SU-411628)

[4SyntaxGlobal]

I'm locked out of my Supabase account. Password works, but every dashboard/account action requires a TOTP 2FA code I can no longer generate — my authenticator entry was lost, and with no recovery codes I have no fallback. I've filed ticket SU-411628 by email (free tier).
Could someone help make sure this reaches the security team so it isn't lost? I can privately provide full ownership proof (account email, project refs, GitHub-linked, etc.). Thanks in advance.

[4SyntaxGlobal]

@GaryAustin1 — could you please add ticket SU-411628 to the informal escalation queue? I'm locked out by an MFA/TOTP prompt and have already completed Supabase's identity-verification link. Happy to provide any further ownership proof. Thank you!

[harrysun2006]

MFA resets can only be done by Supabase support — nobody in the community can do it. Since you already have a ticket (SU-411628), the best thing is to reply to that existing ticket rather than opening new ones (duplicates tend to push you back in the queue), and attach proof of ownership: account email, project ref, and the org billing email / card last-4.

If the in-dashboard support form won't submit while you're locked out, email support directly and quote the ticket number in the subject.