Urgent: Need help recovering Supabase project access / owner account inaccessible

[smartopstechnologies]

Hello Supabase Support Team,

I need help recovering access to a Supabase organization/project.

The original owner account for our Supabase organization is currently inaccessible. I was invited as a team member using my email address, and I still have access to my Supabase account, but I am unable to reset the owner account password or manage ownership from my team member access.

The project appears to have been paused or restricted due to inactivity, and we need help restoring proper access. I can provide proof that I am an authorized team member, including screenshots from the dashboard, project details, source code/configuration references, and any other verification needed.

Could you please help us with one of the following?

Restore access for the original owner account, or
Add/transfer ownership to my registered Supabase account after verification, or
Advise the correct recovery process for this situation.
This project is needed for active development, so any help would be greatly appreciated.

Thank you,

[harrysun2006]

Access/ownership recovery can only be actioned by Supabase support — the community forum can't restore account or project access. Open a ticket at https://supabase.com/dashboard/support (or email support@supabase.io) and include proof of ownership so they can verify you quickly:

• the project ref (and project URL),
• the organization's billing email,
• last-4 of the payment card if you're on a paid plan.

Put "urgent / production access lost" and the project ref in the subject to help triage. If you still have the database connection string in an old .env, consider taking a pg_dump now to secure your data while the account issue is resolved.