Locked out of paused project (sdxfvwqayqgoxlgwhnfi) — lost 2FA, no response from support

[TatvaMoney]

Project ref: sdxfvwqayqgoxlgwhnfi
Account email: support@tatvamoney.com

My Supabase project was paused due to a non-payment issue. I can log in with email + password, but I'm stuck at the 2FA step — I lost access to the authenticator app on my mobile device and have no backup/recovery codes.

I've emailed support twice with no reply. I want to pay immediately to reactivate the project once I regain access — this is purely a lockout issue, not a billing dispute.

Could someone from the Supabase team help reset/remove the 2FA requirement so I can log in, verify identity, and complete payment? Happy to provide billing details. Last unpaid bill of $ 34.08 with invoice number KNUTDG-00010

This is time-sensitive — our production app depends on this database.

Regrads
Anil Agarwal

[GaryAustin1]

Official documented policy is they can't let you back in with 2fa lost.
We mods have seen though some get back in but not using email/keys/url as confirmation as that is part of what is being protected by 2fa.
You just gave away one thing they might ask for and made it public so I assume that now can't be used to confirm.

Support is the only way.

You say no response, not even ticket numbers? How long? The account group is running over a week right now for many.

If it has been several days drop your ticket # here and I have access to an informal queue with an employee for "lost" tickets. But he will just make sure it is in the correct internal queue.

[TatvaMoney]

can I get payment link so that I can make payment and my production database will resume??

is that possible. you can send me on official mail ID