Need assistance updating Supabase account email / Ticket SU-430670

[rbdigitaldesign]

Hi Supabase team,

I need some help changing the primary email address on my Supabase account so I can decommission an old Google Workspace user.

I previously raised support ticket SU-430670, but as I am currently on the Free plan, I understand from the auto-responder that direct email support is prioritised for paid tiers and community boards are the recommended route.

Details:

Support Ticket Reference: SU-430670

Could someone from the team advise or assist with transferring ownership/email so I can safely remove the old user from Google Workspace without losing project access?

Thank you for your help.

[rbdigitaldesign]

I'm getting emails coming through now, asking me to "Confirm Email Address Change"

However, when I try to update the email against the Sign-in methods (Manage the providers linked to your Supabase account and update their details.) I get an error in the top right corner

Failed to update email: You tried to send to recipients) that have been marked as inactive.
Found inactive addresses:
hello@XXXXXX.com.au. Inactive recipients are ones that have generated a hard bounce, a spam complaint, or a manual suppression.

(Sorry, not sure if appropriate to add my actual email here?)

[k1ng-arthur]

An alternative approach is to create a new Supabase account with your desired email. Make that account a project owner and then delete your old account.