How to reach Supabase for Platforms / Partnerships for an AI app builder?

[jingyuanhuang-boop]

We are not currently using Supabase. We are evaluating backend options for Migoo, an AI-powered website and full-stack application builder developed at Shopee, and we are interested in exploring a platform-level partnership with Supabase similar to the way AI application builders such as Lovable use Supabase.

Our intended product direction is to let Migoo generate and operate public websites and full-stack applications for end users. The generated applications would be independently usable by their visitors and would not require visitors to have Migoo accounts.

For the backend foundation, we are evaluating a platform-managed model in which Migoo centrally provisions and manages isolated backend projects for generated applications. The capabilities we are evaluating include:

• Database and schema migrations
• Authentication for each generated application
• Object storage
• Realtime features
• Lightweight server-side functions
• Isolated development and production environments
• Programmatic project creation and configuration through the Management API
• Backups, restore and recovery workflows
• Health checks, quota management and resource lifecycle operations
• Region selection for users primarily in Southeast Asia and North America
• Cost controls for inactive applications and traffic growth

We would like to understand whether Supabase for Platforms is the appropriate program for this use case, and how a company that is still evaluating Supabase should start a platform partnership discussion.

We previously submitted a request by email to support@supabase.com and received ticket SU-478091. We have also submitted the Supabase for AI Builders / Partnerships form. The support response explained that Free plan tickets do not have guaranteed response times, so we are looking for guidance on how to reach the team responsible for Supabase for Platforms, partnerships and commercial evaluation.

Could the Supabase team please advise on:

1. The correct process for initiating a Supabase for Platforms partnership discussion before we have started production usage.
2. Eligibility requirements and onboarding steps for an AI application builder that plans to provision and manage many isolated projects centrally.
3. The recommended organization and project ownership model for this architecture.
4. Availability and commercial terms for platform features such as Management API access, project provisioning, Nano instances with scale-to-zero, branching, restore points, database migrations and Platform Kit.
5. Recommended architecture and operational practices for development and production environments, regional deployment, backups, quotas and significant traffic growth.
6. The appropriate Supabase Partnerships, Platform or Enterprise contact for continuing this discussion.
7. The platform partnership pricing and billing model, including:
   • Whether pricing is based on the platform, organization, project or actual resource consumption.
   • Minimum monthly commitments, prepayment requirements and volume discounts.
   • Commercial pricing for approximately 100, 500, 1,000 and 10,000+ application projects.
   • Billing for Nano instances, including whether inactive or scale-to-zero projects stop incurring compute charges.
   • Usage charges for database, storage, egress, Auth users, Realtime and Edge Functions.
   • Budget alerts, spending caps, rate limits and handling of sudden traffic growth.
   • How Supabase for Platforms pricing and support differ from an Enterprise contract.
   • Whether development and production environments are billed separately and whether volume pricing is available.

Company: Shopee
Product: Migoo AI

[k1ng-arthur]

1. Yes that form is probably the best thing for what you are looking for, i'm sure you will get redirected if it's not though
2. Tickets are associated with orgs when you file from the dashboard https://supabase.com/dashboard/support/new
3. See form above or email support@supabase.com
4. See form above or email support@supabase.com

[jingyuanhuang-boop]

Thanks for the guidance. To clarify, we are not currently using Supabase yet. We are evaluating Supabase for Platforms as a potential backend foundation and platform partner for Migoo, an AI-powered website and full-stack application builder at Shopee, similar to the model used by AI application builders such as Lovable.

We have:

• emailed support@supabase.com and received ticket SU-478091; and
• submitted the Supabase for AI Builders / Partnerships form.

Our intended model is to centrally provision and manage isolated backend projects for generated applications, including database, Auth, Storage, Realtime, Edge Functions, migrations, backups/recovery, development and production environments, regional deployment, quotas, and lifecycle management through the Management API. The generated applications would be public applications for their visitors and would not require visitors to have Migoo accounts.

We are trying to reach the team responsible for Supabase for Platforms, Partnerships, or commercial onboarding so we can understand the correct partnership process before production usage. If there is a preferred contact or next step, we would appreciate your guidance.

[GaryAustin1]

This is the only published contact. https://supabase.com/solutions/ai-builders#talk-to-partnerships-team
It might be the form you already submitted. Otherwise as mentioned support@supabase.com is the only email contact that makes sense as it is the general contact for them. The contacts page on the website has nothing else that fits.

Github discussions is other users and user mods mainly. There is no internal contact list we have access to.

[jingyuanhuang-boop]

@GaryAustin1 Thanks for clarifying that the AI Builders / Partnerships form and support@supabase.com are the appropriate public channels.

We have already submitted the AI Builders / Partnerships form and contacted support regarding our Supabase for Platforms evaluation for Migoo. Since this is a platform partnership discussion rather than a regular technical support request, could you please advise on the expected response timeline?

Even an approximate estimate would be helpful—for example, whether we should expect an initial response within a few business days or whether the commercial evaluation may take longer. We would also appreciate knowing whether any additional information is needed from our side to help route this request to the appropriate Partnerships or Platforms team.

Thank you.

[GaryAustin1]

I have no idea. I've only seen one or two people ask for contact in Discord and not heard back on if they got a response and when.
These discussions are mainly users helping and not monitored regularly by staff.