Can anyone help me with this?

[Wallyson27]

I have already reactivated the plan subscription, but even though it is possible to add project add-ons, the database itself has not yet been reactivated; this is blocking the functionality of my current system, which relies on that database.

[GaryAustin1]

You need to file a support ticket.

[DevChiniwala]

Hey there! This is a somewhat common issue when upgrading from the Free tier after a project has been paused due to inactivity. Upgrading the organization's billing plan doesn't always automatically wake up the sleeping database.

Here is how to fix it:

Step 1: Manually trigger the restore Sometimes you still need to manually tell the project to wake up.

Go to your Supabase Dashboard.
Select your paused project.
You should see a green "Restore" button in the center of the screen. Click it. (Note: Restoring can take anywhere from 2 to 10 minutes depending on the size of your database).

Step 2: What to do if it's "stuck" or the button is missing If you already clicked restore and it's hanging, or if it says it's active but the database is unresponsive, your instance is likely stuck provisioning on Supabase's backend infrastructure.

In this case, community members can't reboot it for you — you need to ping the Supabase team to manually unstick the VM.

Go here: https://supabase.com/dashboard/support/new
Select "Project Paused/Restoring" as the issue category.
Include your Project Ref ID (you can find this in your project settings URL: https://supabase.com/dashboard/project/[YOUR-PROJECT-REF]).

Using that specific support category usually gets a very fast response from their infrastructure team!

(If this helps point you in the right direction, please don't forget to click Mark as Answer below so others with the same issue can find it!)

[Sarvagya-24-chaturvedi]

Hi @Wallyson27,

This is a common point of confusion when reactivating a paid plan:

Reactivating your subscription restores billing status and removes account restrictions, but it does not automatically boot up your database. Because the compute resources were shut down while the plan was inactive, the project remains in a Paused state until you explicitly trigger a restore.

Here is how to get your database back online immediately:

---

Step 1: Manually Unpause / Restore the Project

1. Go to your Supabase Dashboard.
2. Select your project from the project list.
3. On the project home page, you should see a yellow or grey banner stating "Project is paused".
4. Click the green/blue "Restore project" (or "Unpause project") button.
5. Wait 2 to 5 minutes for the orchestrator to provision the compute instance and mount your database storage.

---

Step 2: What to do if the button is stuck or missing

• If the button is stuck in "Restoring..." for more than 10 minutes:

  1. Open an incognito/private browser window (to bypass cached dashboard state) and log in.
  2. Navigate to Project Settings → General. If a Restart project option appears, click it to clear the provisioning lock.

• If you have a Supabase Access Token (CLI / Management API):
  You can force the restore call directly via the Management API:

  curl -X POST "https://api.supabase.com/v1/projects/<YOUR_PROJECT_REF>/restore" \
    -H "Authorization: Bearer <YOUR_ACCESS_TOKEN>"

---

Step 3: Fast-Track with Supabase Support

Because you have reactivated a paid plan, your account is entitled to Priority Support:

1. Go to Supabase Support.
2. Choose Severity: Service Unavailable and Category: Project Restoration / Billing.
3. Include your Project Reference ID (found in your project URL).

Restoration issues after subscription renewals are typically unstuck by the infrastructure team within minutes of a support request.