Supabase Free Plan - Multi factor got deleted of authenticator app

[mcarolinadias]

Hi,

I need someone help.

I have a Supabase account with a Free Plan and my multi factor was configured in Google Authenticator app. However, and not sure why, it got deleted from my account.

Question: How can I configure it again if I cannot login my Supabase account in the first place? Does anyone know?

Waiting for feedback.

[GaryAustin1]

If that was the only method you implemented then you are likely locked out unless Supabase support can get you back in. Documented policy is they can't and you should have a backup method turned on. They have helped Pro users get back in with billing info. Unless you have access to CLI or Management API with keys you might not get back in.

Only the account security group can help with this at support@supabase.com. Expect a multi week wait.