v1.1.0

Fixed

• Escalation returns the conversation to the inbox it came from. Handing
  off used to assign to whichever queue the model named, which delivered
  people to a teammate who had never seen the thread. The conversation now
  goes back where it was picked up: the remembered team first, then a fresh
  read of the conversation's current team, then a real human admin. Admins
  without an inbox seat are filtered out, because assigning to one strands the
  conversation somewhere nobody is looking.
  (#45)

Added

• Each customer becomes their own peer in memory. The Honcho memory plugin
  identifies the speaker from a Conversation info block that OpenClaw only
  emits for group chats. This plugin dispatches every conversation as a direct
  DM, so the memory service fell back to its shared owner peer and every
  customer's facts piled into one profile. The block is now emitted with the
  Intercom contact id, so a returning customer is recognised and no two
  customers are confused for each other.
  (#45)
• The persona preamble is kept out of stored memory. The memory plugin
  stores the user message verbatim, and the body handed to the agent opens
  with the whole persona block — so the service was deriving facts about the
  customer from the agent's own instructions. The preamble is now wrapped in
  the tag the plugin strips before storing. The agent reads it unchanged.
  (#45)
• Customer name, email and phone are published to peer metadata, so a
  memory console shows a person rather than an opaque id. Writing peer
  metadata replaces the whole document, so the writer reads and merges; the
  memory plugin creates the peer itself at the end of a turn and replaces what
  was written, so one delayed rewrite follows. Names arrive HTML-escaped from
  Intercom (Akin's Alaba Ayo) and are decoded before they are stored.
  Every call is fire-and-forget and time-limited: memory can never delay or
  block a reply.
  (#45)