Owncloud desktop client Csyns error, 400 bad request

[theclansmen]

Steps to reproduce

1. My dekstop client could not sync with my server on MAC and PC
   2.
   3.

Server configuration

Operating system: Win 7 / Mac OS

Web server:

Database:

PHP version:

ownCloud version: (see ownCloud admin page) 6.0.4

Updated from an older ownCloud or fresh install: fresh install

List of activated apps:

The content of config/config.php:

<?php
$CONFIG = array (
  'instanceid' => 'oca2091aec74',
  'passwordsalt' => '*** Removed for security reasons',
  'trusted_domains' => 
  array (
    0 => 'cloud.theclansmen.fr',
   'check_for_working_webdav' => true,
  ),
  'datadirectory' => '/home/theclans/cloud/data',
  'dbtype' => 'sqlite3',
  'version' => '6.0.4.1',
  'installed' => true,
  'maxZipInputSize' => 0,
  'allowZipDownload' => true,
  'forcessl' => true,
);

Are you using external storage, if yes which one: local/smb/sftp/... NO

Are you using encryption: No

Client configuration

Browser: Firefox 30.0

Operating system: Win 7 / Mac OS

Logs

Web server error log

Fatal   index   Symfony\Component\Routing\Exception\RouteNotFoundException: Route "contacts_index" does not exist.  2014-07-17T10:11:25+00:00
Error   search_lucene   Cross-reference streams are not supported yet. Trace:\n#0 /home/theclans/cloud/apps/search_lucene/3rdparty/Zend/Pdf/Parser.php(460): Zend_Pdf_Parser->_loadXRefTable('116') #1 /home/theclans/cloud/apps/search_lucene/3rdparty/Zend/Pdf.php(318): Zend_Pdf_Parser->__construct('%PDF-1.5\r%\xE2\xE3\xCF\xD3\r...', Object(Zend_Pdf_ElementFactory_Proxy), false) #2 /home/theclans/cloud/apps/search_lucene/3rdparty/Zend/Pdf.php(255): Zend_Pdf->__construct('%PDF-1.5\r%\xE2\xE3\xCF\xD3\r...', NULL) #3 /home/theclans/cloud/apps/search_lucene/document/Pdf.php(21): Zend_Pdf::parse('%PDF-1.5\r%\xE2\xE3\xCF\xD3\r...') #4 /home/theclans/cloud/apps/search_lucene/document/Pdf.php(69): OCA\Search_Lucene\Document\Pdf->__construct('%PDF-1.5\r%\xE2\xE3\xCF\xD3\r...', false, false) #5 /home/theclans/cloud/apps/search_lucene/lib/indexer.php(94): OCA\Search_Lucene\Document\Pdf::loadPdf('%PDF-1.5\r%\xE2\xE3\xCF\xD3\r...') #6 /home/theclans/cloud/apps/search_lucene/lib/hooks.php(79): OCA\Search_Lucene\Indexer::indexFile('/Juin 2014.pdf', 'leclouddesamour...') #7 [internal function]: OCA\Search_Lucene\Hooks::doIndexFile('{"path":"\\/Juin...') #8 /home/theclans/cloud/lib/private/backgroundjob/legacy/queuedjob.php(16): call_user_func(Array, '{"path":"\\/Juin...') #9 /home/theclans/cloud/lib/private/backgroundjob/job.php(34): OC\BackgroundJob\Legacy\QueuedJob->run(Array) #10 /home/theclans/cloud/lib/private/backgroundjob/queuedjob.php(27): OC\BackgroundJob\Job->execute(Object(OC\BackgroundJob\JobList), Object(OC\Log)) #11 /home/theclans/cloud/cron.php(114): OC\BackgroundJob\QueuedJob->execute(Object(OC\BackgroundJob\JobList), Object(OC\Log)) #12 {main}    2014-07-17T07:42:05+00:00
Warning     core    isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)     2014-07-17T07:42:03+00:00 

ownCloud log (data/owncloud.log)

{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T22:55:26+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T22:57:25+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T22:57:27+00:00"}
{"app":"OC_USER_WEBDAVAUTH","message":"Invalid Url: \"\" ","level":3,"time":"2014-07-16T22:57:36+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T23:00:06+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T23:00:12+00:00"}
{"app":"search_lucene","message":"Cross-reference streams are not supported yet. Trace:\\n#0 \/home\/theclans\/cloud\/apps\/search_lucene\/3rdparty\/Zend\/Pdf\/Parser.php(460): Zend_Pdf_Parser->_loadXRefTable('116')\n#1 \/home\/theclans\/cloud\/apps\/search_lucene\/3rdparty\/Zend\/Pdf.php(318): Zend_Pdf_Parser->__construct('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...', Object(Zend_Pdf_ElementFactory_Proxy), false)\n#2 \/home\/theclans\/cloud\/apps\/search_lucene\/3rdparty\/Zend\/Pdf.php(255): Zend_Pdf->__construct('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...', NULL)\n#3 \/home\/theclans\/cloud\/apps\/search_lucene\/document\/Pdf.php(21): Zend_Pdf::parse('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...')\n#4 \/home\/theclans\/cloud\/apps\/search_lucene\/document\/Pdf.php(69): OCA\\Search_Lucene\\Document\\Pdf->__construct('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...', false, false)\n#5 \/home\/theclans\/cloud\/apps\/search_lucene\/lib\/indexer.php(94): OCA\\Search_Lucene\\Document\\Pdf::loadPdf('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...')\n#6 \/home\/theclans\/cloud\/apps\/search_lucene\/lib\/hooks.php(79): OCA\\Search_Lucene\\Indexer::indexFile('\/Juin 2014.pdf', 'leclouddesamour...')\n#7 [internal function]: OCA\\Search_Lucene\\Hooks::doIndexFile('{\"path\":\"\\\\\/Juin...')\n#8 \/home\/theclans\/cloud\/lib\/private\/backgroundjob\/legacy\/queuedjob.php(16): call_user_func(Array, '{\"path\":\"\\\\\/Juin...')\n#9 \/home\/theclans\/cloud\/lib\/private\/backgroundjob\/job.php(34): OC\\BackgroundJob\\Legacy\\QueuedJob->run(Array)\n#10 \/home\/theclans\/cloud\/lib\/private\/backgroundjob\/queuedjob.php(27): OC\\BackgroundJob\\Job->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#11 \/home\/theclans\/cloud\/cron.php(114): OC\\BackgroundJob\\QueuedJob->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#12 {main}","level":3,"time":"2014-07-16T23:34:49+00:00"}
{"app":"Encryption library","message":"Could not get migration status for leclouddesamoureux, no record found","level":3,"time":"2014-07-16T23:35:03+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T23:35:46+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T23:42:54+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-16T23:45:00+00:00"}
{"app":"core","message":"isWebDAVWorking: NO - Reason: [CURL] Error while making request: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol (error code: 35) (Sabre_DAV_Exception)","level":2,"time":"2014-07-17T07:42:03+00:00"}
{"app":"search_lucene","message":"Cross-reference streams are not supported yet. Trace:\\n#0 \/home\/theclans\/cloud\/apps\/search_lucene\/3rdparty\/Zend\/Pdf\/Parser.php(460): Zend_Pdf_Parser->_loadXRefTable('116')\n#1 \/home\/theclans\/cloud\/apps\/search_lucene\/3rdparty\/Zend\/Pdf.php(318): Zend_Pdf_Parser->__construct('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...', Object(Zend_Pdf_ElementFactory_Proxy), false)\n#2 \/home\/theclans\/cloud\/apps\/search_lucene\/3rdparty\/Zend\/Pdf.php(255): Zend_Pdf->__construct('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...', NULL)\n#3 \/home\/theclans\/cloud\/apps\/search_lucene\/document\/Pdf.php(21): Zend_Pdf::parse('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...')\n#4 \/home\/theclans\/cloud\/apps\/search_lucene\/document\/Pdf.php(69): OCA\\Search_Lucene\\Document\\Pdf->__construct('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...', false, false)\n#5 \/home\/theclans\/cloud\/apps\/search_lucene\/lib\/indexer.php(94): OCA\\Search_Lucene\\Document\\Pdf::loadPdf('%PDF-1.5\\r%\\xE2\\xE3\\xCF\\xD3\\r...')\n#6 \/home\/theclans\/cloud\/apps\/search_lucene\/lib\/hooks.php(79): OCA\\Search_Lucene\\Indexer::indexFile('\/Juin 2014.pdf', 'leclouddesamour...')\n#7 [internal function]: OCA\\Search_Lucene\\Hooks::doIndexFile('{\"path\":\"\\\\\/Juin...')\n#8 \/home\/theclans\/cloud\/lib\/private\/backgroundjob\/legacy\/queuedjob.php(16): call_user_func(Array, '{\"path\":\"\\\\\/Juin...')\n#9 \/home\/theclans\/cloud\/lib\/private\/backgroundjob\/job.php(34): OC\\BackgroundJob\\Legacy\\QueuedJob->run(Array)\n#10 \/home\/theclans\/cloud\/lib\/private\/backgroundjob\/queuedjob.php(27): OC\\BackgroundJob\\Job->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#11 \/home\/theclans\/cloud\/cron.php(114): OC\\BackgroundJob\\QueuedJob->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#12 {main}","level":3,"time":"2014-07-17T07:42:05+00:00"}
{"app":"index","message":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException: Route \"contacts_index\" does not exist.","level":4,"time":"2014-07-17T10:11:25+00:00"}

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

i can't get my desktop client to work.
i can upload files to my owncloud using the web page but nothing can be done with the client. Client version is the last one.

please help me solving this.

Hi,

not really sure if this has anything to do with your problem but just a note to this:

{"app":"OC_USER_WEBDAVAUTH","message":"Invalid Url: \"\" ","level":3,"time":"2014-07-16T22:57:36+00:00"}

If you don't authenticate your users against an external WebDAV server disable the "WebDAV user backend" app as this is not needed for the normal WebDAV access to your ownCloud installation.

[theclansmen]

thanks for you answer. this is already disabled.
here are my running apps :
Activity, Deleted files, documents, full text search, PDF viewer, pictures, Text editor, versions.

[maxauvy]

Same problem here. Web interface is working fine, Android client (1.5.7 from F-Droid) too, but Windows client (1.6.3 on Win8.1 x64) fails with CSync error 400.

I can provide some logs if needed, and test if Linux client is working or not. I have to check, but as far as I remember, it's OK for my Linux laptop.

Hi,

if other clients are working you might want to report this to the client issue tracker:

https://github.com/owncloud/mirall/issues

using the issue template provided here:

https://raw.github.com/owncloud/mirall/master/issue_template.md

[theclansmen]

i did it.
it's very frustrating cause it was working pretty well since a few weeks back

[PVince81]

The WebDAV check fails due to SSL. Note that sync clients also use WebDAV.
Are you able to connect using a regular DAV client like cadaver ?

These SSL issues are strange. Did your certificate expire somehow ?

[theclansmen]

i don't really know how cadaver work. i'm really new to all of this.

[PVince81]

You could use another client.
You can try mounting it in Windows as network drive over WebDAV, or in Linux many file managers can mount WebDAV links.

See http://doc.owncloud.org/server/6.0/user_manual/files/files.html#windows

It would help find out if the problem is the client or the server.

This FAQ could also help to identify if this is a client or server problem:

https://forum.owncloud.org/viewtopic.php?f=17&t=7536

If this was working some times ago you should also check if you have changed anything at you server as such SSL errors normally just happen without changes.

[theclansmen]

i do not change anything but maybe my provider did it i don't know.

i tried your link PVince81 but i'm very bad at this, i don't know what to do...

[theclansmen]

i can access webdav with .../remote.php/webdav. everything is fine by this.

Hi,

your SSL config is broken: https://www.ssllabs.com/ssltest/analyze.html?d=cloud.theclansmen.fr&ignoreMismatch=on

Fix it and it should work again. Also fix your trusted_domains config which is also incorrect.

[theclansmen]

How can i fix all of this?

Hi,

you should note that this issue tracker is not a support forum. Either read the documentation hints shown at your ssllabs report or ask for support at http://forum.owncloud.org