How do journey updates affect existing users in a journey? #681
-
|
Hi, awesome work on Parcelvoy! I have a question regarding journey updates for users that have entered a journey. How are users affected when the journey is updated? Is the updated flow applied to existing users? How could I best handle a long running journey? |
Beta Was this translation helpful? Give feedback.
Replies: 1 comment 2 replies
-
|
When a journey is updated it applies immediately to existing users. The only thing that really matters during path evaluation is the subsequent step, so as you change things they'll stay at their same step and move along the new path. If you remove a step however, all users at that step will exit the journey. The only thing you'll want to consider is if you start using metadata from journey steps in subsequent steps and existing users won't have gone through those steps. In those situations that metadata won't exist and could cause issues. |
Beta Was this translation helpful? Give feedback.
-
|
Apologies for the thread detour, but @pushchris, can you shed some light on how the "Entry" node with Frequency set to "Once" actually behaves in a Journey? I was under the impression it would kick things off at midnight on the selected date, but that didn’t seem to be the case. Am I missing some nuance here, or is there a trick to it? |
Beta Was this translation helpful? Give feedback.
-
|
That is how it should work, midnight in the timezone set for your project. If you have access to the database, pop open the |
Beta Was this translation helpful? Give feedback.
When a journey is updated it applies immediately to existing users. The only thing that really matters during path evaluation is the subsequent step, so as you change things they'll stay at their same step and move along the new path. If you remove a step however, all users at that step will exit the journey. The only thing you'll want to consider is if you start using metadata from journey steps in subsequent steps and existing users won't have gone through those steps. In those situations that metadata won't exist and could cause issues.