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Update GH doc to explicitly state API is restricted to B2B customers #39

@mbhynes

Description

@mbhynes

Problem

{'TIMESTAMP': '2022-06-04 20:47:53.030618',  'code': 'NO_API_ACCESS',  'message': 'Account not permitted to access the API',  'Latency': 0.167457 }
  • If the API is now restricted, fair enough---however this documentation here is now out of date and misleading; there are several issues in this repo related to this, and the response in these to "contact the Pinnacle Solution" team is also unfortunately misleading; after contacting the B2B team the response is that:

Thanks for your inquiry.
Due to a recent change of product offering, we don’t offer this product anymore.
We would suggest you to go to Pinnacle.com and place wagers from there.
Your understanding will be much appreciated.

Potential Solutions

  • Update the documentation markdown files in this repo to be explicit about the restriction & criteria for which customers qualify as B2B users

... and FWIW, just my 0.02

The customer support team was courteous in taking the time to reply and explain that the API is now restricted to B2B customers, which is kind and much appreciated. Restricting the API is full and well in your prerogative of course, but if I may offer my 0.02 I think it would still in Pinnacle's business interest to offer a "free tier" access solution with rate limits, similar to the (pretty successful) cloud strategy of e.g. AWS, Google Cloud, etc. Allowing small customers (who could be hobbyists or side hustle startups) to work with the API allows them to build some technical debt on top of Pinnacle in whatever project they're building, and if that project is successful then that customer will need to scale up their usage, at which point they would then be in a segment of B2B customers that would pay the API fees. Shutting out all small scale "free tier" customers is a hard decision point that removes potential future customers---and since API usage is typically pareto-skewed such that the consumption by small accounts ends up being just a rounding error in your fixed platform costs compared to the variable cost of revenue that large accounts create, from the outside it would seem like you might be leaving future money on the table so-to-speak by simply restricting the API rather than considering a free tier as part of your B2B customer funnel and graduating heavy free-tier users up to more profitable segments ¯_(ツ)_/¯

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