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PrintCraft AI Assistant v1.0.3

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@scottjgd scottjgd released this 03 Jul 02:48
· 22 commits to main since this release
v1.0.3
56e71fb

v1.0.3 — Smarter AI + Customer Contact Collection

What's fixed

AI responding much better to common issues:

  • "Wrong size", "wrong item", "damaged order" questions are now answered using the returns policy instead of instantly escalating
  • AI escalation rules tightened — only escalates when a specific order lookup is needed, a legal/billing dispute exists, or the customer explicitly asks for a human
  • When the AI does escalate, it still gives a helpful answer rather than just "I can't help"

Customer contact info collection (major new feature):

  • When a chat escalates to human support, the widget now shows a contact form asking for the customer's name, email, and phone number
  • Contact info is stored on the escalation record and shown in the Escalations admin panel
  • A second email notification fires as soon as the customer submits their contact info — so you can follow up right away
  • Escalation cards show a blue "📞 Customer Contact Info" box with clickable email/phone links
  • Cards without contact info show a note that the customer was asked in chat

How to update

Go to Plugins → PrintCraft AI Assistant → Update Available and click Update, or download the ZIP below.

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