NOTE
Bug reports without clear information or scenario to reproduce and logs from %AppData%\GHelper will be closed without answer.
Please respect the time of the developer. Thanks.
Describe the bug
App is crashing immediately upon launch. Occasionally give popup "index is out of range".
App Logs
Please include and attach log.txt from %AppData%\GHelper
log.txt
Event Viewer
Error 9/30/2023 10:03:35 PM Application Error 1000 Application Crashing Events
Faulting application name: GHelper.exe, version: 0.126.0.0, time stamp: 0x64e841c5
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2215, time stamp: 0x83983b0b
Exception code: 0xe0434352
Fault offset: 0x000000000006531c
Faulting process id: 0x0x32FC0
Faulting application start time: 0x0x1D9F40B7B3500E4
Faulting application path: C:\Users\2awso\Downloads\GHelper.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 01eecdf3-f959-455e-b7fc-113b0123f13e
Faulting package full name:
Faulting package-relative application ID:
Error 9/30/2023 10:03:35 PM .NET Runtime 1026 None
Application: GHelper.exe
CoreCLR Version: 7.0.22.51805
.NET Version: 7.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException: Index was outside the bounds of the array.
at AsusACPI.SetFanRange(AsusFan device, Byte[] curve) in D:\a\g-helper\g-helper\app\AsusACPI.cs:line 379
at GHelper.Mode.ModeControl.AutoFans(Boolean force) in D:\a\g-helper\g-helper\app\Mode\ModeControl.cs:line 152
at GHelper.Mode.ModeControl.SetPerformanceMode(Int32 mode, Boolean notify) in D:\a\g-helper\g-helper\app\Mode\ModeControl.cs:line 90
at GHelper.Mode.ModeControl.AutoPerformance(Boolean powerChanged) in D:\a\g-helper\g-helper\app\Mode\ModeControl.cs:line 40
at GHelper.Program.SetAutoModes(Boolean powerChanged) in D:\a\g-helper\g-helper\app\Program.cs:line 187
at GHelper.Program.Main(String[] args) in D:\a\g-helper\g-helper\app\Program.cs:line 100
Desktop (please complete the following information):
- OS: Windows 11
- Asus Zephyrus G15 GA503RM
Asus software
- Deleted Armoury Crate
- Deleted MyASUS
- Other Asus services running in background (Yes) but I don't know how to stop them without G-helper
Additional context
Add any other context about the problem here.
NOTE
Bug reports without clear information or scenario to reproduce and logs from
%AppData%\GHelperwill be closed without answer.Please respect the time of the developer. Thanks.
Describe the bug
App is crashing immediately upon launch. Occasionally give popup "index is out of range".
App Logs
Please include and attach log.txt from
%AppData%\GHelperlog.txt
Event Viewer
Error 9/30/2023 10:03:35 PM Application Error 1000 Application Crashing Events
Faulting application name: GHelper.exe, version: 0.126.0.0, time stamp: 0x64e841c5
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2215, time stamp: 0x83983b0b
Exception code: 0xe0434352
Fault offset: 0x000000000006531c
Faulting process id: 0x0x32FC0
Faulting application start time: 0x0x1D9F40B7B3500E4
Faulting application path: C:\Users\2awso\Downloads\GHelper.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 01eecdf3-f959-455e-b7fc-113b0123f13e
Faulting package full name:
Faulting package-relative application ID:
Error 9/30/2023 10:03:35 PM .NET Runtime 1026 None
Application: GHelper.exe
CoreCLR Version: 7.0.22.51805
.NET Version: 7.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException: Index was outside the bounds of the array.
at AsusACPI.SetFanRange(AsusFan device, Byte[] curve) in D:\a\g-helper\g-helper\app\AsusACPI.cs:line 379
at GHelper.Mode.ModeControl.AutoFans(Boolean force) in D:\a\g-helper\g-helper\app\Mode\ModeControl.cs:line 152
at GHelper.Mode.ModeControl.SetPerformanceMode(Int32 mode, Boolean notify) in D:\a\g-helper\g-helper\app\Mode\ModeControl.cs:line 90
at GHelper.Mode.ModeControl.AutoPerformance(Boolean powerChanged) in D:\a\g-helper\g-helper\app\Mode\ModeControl.cs:line 40
at GHelper.Program.SetAutoModes(Boolean powerChanged) in D:\a\g-helper\g-helper\app\Program.cs:line 187
at GHelper.Program.Main(String[] args) in D:\a\g-helper\g-helper\app\Program.cs:line 100
Desktop (please complete the following information):
Asus software
Additional context
Add any other context about the problem here.