sRGB Gamut option disappeared

[nathancdy]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

I normally have the Native Gamut selected on my G14 2024, but a few days ago I switched to the sRGB Gamut, and there was no problem.

Checking G-Helper today, I noticed the Gamut selection was blank, and opening the list only showed DisplayP3, Native, and DCIP3. Shortly after opening the drop down list, an exception pop-up opened and prompted me to either quit or ignore the exception, and I chose to quit the application.

How to reproduce the bug?

Bug cannot be reproduced, restarting G-Helper does not help with checking if the sRGB gamut will show up again

Logs

log.txt

Device and Model

Asus ROG Zephyrus G14 GA403UV

Additional information.

Attached is the Exception Log pop up when the bug first occurred.

Exception Log GHelper.txt

Armoury Crate

Uninstalled

Asus Services

0

Version

0.229

OS

Windows 11 24H2

[seerge]

@nathancdy hello,

It seem to be very similar to #4198

Try to manually move all contents of C:\ProgramData\ASUS\GameVisual somewhere else for a backup or delete completely. And restart G-Helper, it will offer you to download all profiles again :) This will restore them

Thanks

[nathancdy]

@seerge seems that after a reboot, the sRGB Gamut option disappeared again. I'm sure your previous solution will temporarily fix it though. I'll attach the log.txt file

log.txt

[seerge]

@nathancdy well, G-Helper is clearly not deleting the ICC files, do you have anything else running that could do that ?

[nathancdy]

Not sure if this is the cause but I had 'AsusMouseAgent' enabled on start up, but I've never seen it before until checking now. Upon disabling and rebooting, it seems that the sRGB Gamut isn't disappearing anymore

[seerge]

@nathancdy may be windows defender is going nuts? Cause for other guy it was a dci-p3 color profile being deleted.

[nathancdy]

I currently have Bitdefender active instead of Windows Defender, but no history/interaction with the sRGB Gamut file or the GameVisual folder in general.