Intercom.io Events Limitations (5 fields per event, only 120 unique events)

[j0rd]

Looks like Intercom Track Events can only have 5 fields passed along with them. Here's those docs:

Metadata Support

As we've mentioned, you can send metadata with any event, which we'll store and you'll see it in Intercom. Each event can be sent with up to five fields

http://docs.intercom.io/Intercom-for-user-analysis/Tracking-User-Events-in-Intercom#metadata-support

Additionally it looks like Intercom can only handle 120 unique events.

Is there a limit on the number of event types I can send?

You can create up to 120 types of event today. After that limit is exceeded we'll continue to record events so they're visible in the activity stream, however the newer event names won't be available for filtering and segmentation. If you have a case where you'd like to use more than that number, please contact us.

This should be added to the documentation in Segment here:
https://segment.com/docs/integrations/intercom/

The 120 type of events is probably less important than Intercom only allow 5 meta fields along with a .track() call.

For me, it looks like the first 5 fields I pass are the ones which are accepted. The problem with a lot of my .track() call's is that I use 'label' and 'category' for Google and additionally pass in properly named fields for MixPanel. So anymore than 3 fields with mixpanel + the two from Google and I'm over the Intercom limit of 5 and the others get dropped.

[jpetey75]

Wow that's tough... I wonder if it would make sense for us to allow people to enter in some priority property keys in the Intercom settings so those get passed first to Intercom, then we default to grabbing other props after those priority ones are included?

[j0rd]

Since intercom does currently not allow any useful things to be done with fields, I would say this is best ignored, but documented as a limitation.

Currently in intercom you cannot:

• Trigger emails based of meta fields of events
• Include event metafield information in email templates
• Use Events as Goals

So really they're just there currently for vanity reasons (i believe)

From talking with support today:

ME

I need the ability to insert data which was associated with the events triggering my emails.

Additionally, I need the ability for goals to be assigned to events, not just customer attributes.

Any ETA on these features?

SUPPORT

No ETA but it's high on the list of things for the team. It will likely be the beginning of next year sometime when it's ready.

Another one

ME

I'd like the ability to use events metadata to trigger emails.
I'd like the ability to use event metadata in email templates.
I'd like the ability to use events as goals.

Any ETA on these issues?

SUPPORT

Unfortunately we won't be adding filtering on meta data for the next few months it is something we are interested in but unfortunately other projects are taking priority at the minute.

[jpetey75]

Agreed. I'll get this added to docs today!

[jpetey75]

Thanks again for the heads up, I added this to our docs: https://segment.com/docs/integrations/intercom/#track