Error: API calls being exceeded

[rholligan]

Before submitting a new issue

• I redownloaded the latest release and restarted Home Assistant
• I've checked known issues
• I've enabled debug logs and attached the relevant logs to this ticket

Problem description

For the last couple of days I'm getting this error relating to API calls being exceeded

Logs

This error originated from a custom integration.

Logger: custom_components.mypyllant.coordinator
Source: helpers/update_coordinator.py:386
integration: myVAILLANT (documentation, issues)
First occurred: 25 August 2024 at 22:46:20 (9 occurrences)
Last logged: 12:41:04

Error fetching myVAILLANT data: Quota Exceeded on https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/homes, skipping update of myVAILLANT data for another 10800s
Error fetching myVAILLANT data: 403, message='Forbidden', url='https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/systems/xxx/meta-info/time-zone'
Error fetching myVAILLANT data: 403, message='Forbidden', url='https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/emf/v2/xxx/currentSystem'
Error fetching myVAILLANT data: 403, message='Forbidden', url='https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/systems/xxx/tli'
Error fetching myVAILLANT data: 504, message='Gateway Time-out', url='https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/systems/xxx/tli'

[rholligan]

Here are my settings relating to update frequency (unchanged for several months)

[Krzysztonek]

Exactly same issue here.

[Boeroer]

I encountered the same problem yesterday. Interestingly it started after a technician finished the annual maintenance for the heat pump. But that must be a coincidence...?

[janezkranjc]

Started happening to me too, no technician and no update

[Telejunky]

I have the same problem since yesterday.

[fodorg01]

I also have the same problem since yesterday (19.10.2024).
The MyVaillant app works, it is able to show actual information about my system, and I can also change the configuration via that app.
However, this integration stopped working yesterday. I get the "quota exceeded" error on the energy data. But the integration is apparently not able to fetch any data (all entities are unavailable).
I suspect that the reason could be a Vaillant API change. (Probably also related to that they introduced this heating curve setting possibility.)
By the way, the MyVaillant application is crashing when it tries to show energy data. Of course this problem is not directly relevant here. But still, it gives the hint that something is going on on Vaillant's side. Also, because of this, I accept if the integration also couldn't fetch energy consumption data. But the point is: it cannot fetch any data.

Edit 1: I also want to add that since the original "quota exceeded" log message, there aren't any log entries from this integration in the HA system log.

Edit 2: now I disabled the integration to avoid any further interference with the Vaillant service.

Edit 3: Now (~ half a day after my initial posting of this comment) the MyVaillant app is not crashing anymore when it tries to show energy data. One possibility (just guessing in the dark though) is that this integration caused the "quota exceeded" error, which also resulted in the official app also not getting these data from the server; causing it to crash. No, as I disabled the integration, this may have recovered. Now I could try again enabling the integration, but I am not sure if I would as long as there is no update provided about this issue.

[Boeroer]

Vaillant send an eMail today and said that they updated their myVaillant app (it crashed when looking up the consuption data). Whatever they did to the app and most likely also the api, it fixed this integration for me, too. Fingers crossed!

[fodorg01]

@Boeroer : Thanks for the hint! I've just re-enabled the integration and it is now fetching the data, so it seems to be fine. Hopefully it stays like that and remains stable. Fingers crossed!🤞

[Boeroer]

My integration stopped working again. Same problem as before. The app works just fine (consumption data included). Seems like Vaillant is doing this on purpose.

[hzulla]

Same problem here.

Error fetching myVAILLANT data: Quota Exceeded on https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/emf/v2/{id}/devices/{id}/buckets?resolution=HOUR&operationMode=COOLING&energyType=CONSUMED_ELECTRICAL_ENERGY&startDate=2024-10-24T00:00:00.000%2B02:00&endDate=2024-10-25T00:00:00.000%2B02:00, skipping update of myVAILLANT data for another 10752s
Error fetching myVAILLANT data: Quota Exceeded on https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/emf/v2/{id}/devices/{id}/buckets?resolution=HOUR&operationMode=COOLING&energyType=CONSUMED_ELECTRICAL_ENERGY&startDate=2024-10-25T00:00:00.000%2B02:00&endDate=2024-10-26T00:00:00.000%2B02:00, skipping update of myVAILLANT data for another 10800s
Error fetching myVAILLANT data: Quota Exceeded on https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/emf/v2/{id}/devices/{id}/buckets?resolution=HOUR&operationMode=COOLING&energyType=CONSUMED_ELECTRICAL_ENERGY&startDate=2024-10-25T00:00:00.000%2B02:00&endDate=2024-10-26T00:00:00.000%2B02:00, skipping update of myVAILLANT data for another 10744s
Error fetching myVAILLANT data: Quota Exceeded on https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/emf/v2/{id}/devices/{id}/buckets?resolution=HOUR&operationMode=COOLING&energyType=CONSUMED_ELECTRICAL_ENERGY&startDate=2024-10-25T00:00:00.000%2B02:00&endDate=2024-10-26T00:00:00.000%2B02:00, skipping update of myVAILLANT data for another 10726s
Error fetching myVAILLANT data: Quota Exceeded on https://api.vaillant-group.com/service-connected-control/end-user-app-api/v1/emf/v2/{id}/devices/{id}/buckets?resolution=HOUR&operationMode=COOLING&energyType=CONSUMED_ELECTRICAL_ENERGY&startDate=2024-10-25T00:00:00.000%2B02:00&endDate=2024-10-26T00:00:00.000%2B02:00, skipping update of myVAILLANT data for another 10717s

[hzulla]

Seems like Vaillant is doing this on purpose.

It's possible to write to the app's official support address at app-support@vaillant-group.com

After all, Vaillant apparently is either willfully or accidently degrading the service we bought the Sensonet for.

However, I'd recommend you contact your heating system installer (Heizungsbauer) and ask them to complain on your behalf to Vaillant. Your installer has a direct business contact relationship to Vaillant and the company is more likely to listen to customer complaints if they are reported through the installers.

(My installer gave me the contact address of his Vaillant Sales rep and the guy isn't just really helpful, he also gave me detailed technical advice when I had a problem with my Vaillant system's inclusion to my smart home setup where my installer couldn't help me. The company isn't unwilling to help nerd users like us.)

[Boeroer]

I currently only use the integration to ramp up the hot water temperature in times of plenty solar power. For that purpose I don't need to see data updates every 60 seconds (like the current default configuration suggests) because the automation is not triggered by data from the heat pump.
So I set the interval to 3630 seconds and reloaded the integration - and that seems to circumvent this one problem ("Quota exceeded") for now.
This is not ideal for lots of people of course, but for me it's enough atm. Because of that I won't bother my installer (yet).
But I think I will still write to the app-support and lay out the whole thing. At least they were responsive enough when I asked them about the consumption data bug.

[hzulla]

I'm really happy with my heating system and it's working fine. I recommend Vaillant to others who want to replace their natural gas boiler with a heat pump like I did.

However, it's remarkably silly that after paying a five digit price tag for Vaillant gear there is no public documentation for the ebus protocol, the official ISE Vaillant ebus/KNX adapter is extremely limited in its feature set and the official app API gives me "quota exceeded" for benign 15 minute interval requests.

It's not exotic in 2024 that home owners want to integrate their heat pump to their smart home system.

[Boeroer]

Aaand it's unavailable again, even with 3630 sec intervals. This is annoying as hell.