Demo Part 1 Step 1 Trunk to Queue Basic

Import: part-1-step-1-trunk-to-queue-basic.json

Goal

Complete the smallest queue scenario:

• answer an inbound trunk call
• let the caller choose Support or Sales
• place the caller into the selected queue
• play hold music and periodic queue-position prompts
• dispatch directly to a live agent
• play a plain offline announcement if nobody is online

What This Example Completes

• queue placement
• queue Placed, Dispatch, and Offline handling
• a stable hold loop
• direct agent bridge from queue dispatch

Why This Works

• put_support and put_sales place the current caller leg into the daemon-owned queue, so queue events later refer to the same live caller.
• play_music runs in background mode, so hold music can continue while queue_stat and play_stat run on top of it.
• wait_music_loop is a 30-second call.wait with Interrupt On = call_queue_removed. It acts as the queue timer, but also stops quietly if the queue engine has already removed the caller from live waiting.
• the Interrupted branch of wait_music_loop is intentionally empty. Once queue has removed the caller, the loop must not continue into another queue stats cycle.
• wait_agent is dial-scoped only. It does not use Master Leg ID, because queue itself already owns caller-leg cleanup and aborts the queue dial if the caller disappears.
• bridge_agent uses the queued caller leg from dispatch_entry, so the dispatch branch can bridge the agent directly to the live waiting caller without callback logic.
• play_offline has Stop Other Media = true, so hold music is removed before the offline announcement starts.

How to Test

1. Import the workflow.
2. Activate it.
3. Register queue agents from internal.
4. Place a trunk call.
5. Press 1 for Support or 2 for Sales.

Expected Result

Situation	Result
agent becomes available	queued caller is bridged directly to the agent
queue stays busy	caller hears hold music and queue-position prompts
no online representatives	caller hears the plain offline announcement

What The Next Example Adds

Part 1 / Step 2 keeps the same queue core and replaces the plain offline announcement with an AI handoff.