SIP PBX Queue Actions

Overview

The Queue resource controls daemon-owned queue placement, callback behavior, and queue statistics.

Operations

Operation	Purpose	Output branches
Put Leg In Queue	Add a caller leg to a daemon-owned queue.	Result
Set Callback	Control whether queue callback mode is preserved after hangup.	Result
Get Queue Stats	Return queue-level or caller-level queue metrics.	Result

Operation: Put Leg In Queue

Parameters

Parameter	Required	Description
Queue Ref	Yes	Public queue name. If omitted, resolves from item.json.ref, then item.json.sipPbx.ref.
Options -> Leg ID	No	Explicit caller leg. If omitted, resolves from current item leg metadata.
Options -> Placement	No	Back or Front.
Options -> Rejoin Existing	No	If enabled, an existing callback-preserved entry for the same caller is reused.
Options -> Retry Attempts	No	Maximum number of failed dispatch retries before the entry goes to Offline.
Options -> Retry Cooldown (Seconds)	No	Delay between failed dispatch retries.
Options -> Call Strategy	No	All In Parallel or Sequential for operator dispatch dialing.
Options -> Sequential Attempt Timeout (Seconds)	No	Timeout per sequential operator attempt.
Options -> Sequential Gap (Seconds)	No	Delay between sequential operator attempts.
Options -> Caller Number	No	Caller number override used by queue-owned operator dial attempts.
Options -> Caller Name	No	Caller display name override used by queue-owned operator dial attempts.
Options -> Custom SIP Headers	No	Extra SIP headers used by queue-owned operator dial attempts.

Output

Branch	Fields
Result	legId

Operation: Set Callback

Parameters

Parameter	Required	Description
Callback Enabled	Yes	If enabled, hanging up moves the queue entry into callback mode instead of removing it.
Options -> Leg ID	No	Explicit queue leg target. If omitted, resolves from current item leg metadata.

Output

Branch	Fields
Result	legId

Operation: Get Queue Stats

Parameters

Parameter	Required	Description
Target	Yes	Queue Ref or Leg ID.
Queue Ref	Yes when Target = Queue Ref	Queue to inspect. If omitted, resolves from item.json.ref, then item.json.sipPbx.ref.
Options -> Leg ID	Yes when Target = Leg ID	Caller leg to inspect. If omitted, resolves from current item leg metadata.

Output

Branch	Typical fields
Result	ref, size, averageWaitSeconds, completedCount, updatedAt, optional legId, optional position, optional estimatedAnswerSeconds