SLEAK-5570: support scope page - #222
Conversation
Add a client-facing Support page defining what SleakOps support covers, with self-service pointers for common out-of-scope questions and a short responsibility summary. Cross-link it from the existing Shared Responsibility Model page.
|
Warning Review limit reached
Next review available in: 56 minutes Enable usage-based reviews in Billing to review now. Otherwise, wait until the next included review is available. How can I continue?After more reviews become available, a review can be triggered using the To avoid repeated limits, reduce automatic review volume by pausing incremental auto-reviews earlier, using label-based review opt-in, excluding WIP or generated PR titles, or requesting reviews manually when the PR is ready. If your team needs uninterrupted high-volume reviews, an organization admin can enable usage-based reviews. How do review limits work?CodeRabbit enforces per-developer PR review limits for each organization. Most developers receive the normal plan review availability. For paid Pro and Pro+ PR reviews, CodeRabbit uses adaptive limits for sustained high-volume activity. When a developer's recent PR review activity reaches the 95th percentile or higher among CodeRabbit users, additional reviews become available more gradually as earlier reviews age out of the rolling window. Please refer docs for additional details. Review details⚙️ Run configurationConfiguration used: Organization UI Review profile: CHILL Plan: Pro Run ID: 📒 Files selected for processing (2)
WalkthroughSe añaden páginas de soporte en inglés y español con información sobre cobertura, responsabilidades y recursos iniciales. Los modelos de responsabilidad actualizan el enlace de AWS y enlazan con la nueva documentación de soporte. ChangesDocumentación de soporte
Estimated code review effort: 2 (Simple) | ~10 minutes Poem
🚥 Pre-merge checks | ✅ 5✅ Passed checks (5 passed)
✨ Finishing Touches🧪 Generate unit tests (beta)
Thanks for using CodeRabbit! It's free for OSS, and your support helps us grow. If you like it, consider giving us a shout-out. Comment |
![coderabbitai[bot]](https://avatars.githubusercontent.com/in/347564?s=60&v=4){kind=small}
There was a problem hiding this comment.
Actionable comments posted: 1
🤖 Prompt for all review comments with AI agents
Verify each finding against current code. Fix only still-valid issues, skip the
rest with a brief reason, keep changes minimal, and validate.
Inline comments:
In `@content/docs/en/support.mdx`:
- Around line 29-31: Update the “Data & backups” row in both
content/docs/en/support.mdx (lines 29-31) and content/docs/es/support.mdx (lines
29-31) so it no longer attributes backup or restoration of customer-managed
dependencies to SleakOps; align the responsibility wording with the
Responsibility Model, stating that the client manages backups for dependencies
such as RDS, S3, and RabbitMQ.
🪄 Autofix (Beta)
Fix all unresolved CodeRabbit comments on this PR:
- Push a commit to this branch (recommended)
- Create a new PR with the fixes
ℹ️ Review info
⚙️ Run configuration
Configuration used: Organization UI
Review profile: CHILL
Plan: Pro
Run ID: 5d2c34eb-4a5b-4b30-bc37-479f24382c20
📒 Files selected for processing (4)
content/docs/en/responsability-model.mdxcontent/docs/en/support.mdxcontent/docs/es/responsability-model.mdxcontent/docs/es/support.mdx
|
|
||
| Si tienes un problema o una pregunta, la forma más rápida de obtener ayuda es a través de **Support**, en la barra lateral principal de la consola — combina un chat con IA y tickets de soporte para tu cuenta. Antes de escribir, vale la pena buscar aquí en la documentación: la mayoría de las preguntas del día a día ya están respondidas en un tutorial o FAQ. | ||
|
|
||
| ## Qué cubre nuestro soporte |
There was a problem hiding this comment.
Que cubre nuestro soporte:
- Errores propios de la plataforma
- Errores de recursos de infraestructura manejados automaticamente por SleakOps
- Soporte en actualizacion de recursos levantados con Sleakops
- Bloqueos de estado de infraestructura
- Soporte a workarround de customizaciones que no cubre la plataforma.
There was a problem hiding this comment.
Aplicado en 487a311 — la sección «Qué cubre nuestro soporte» / «What our support covers» ahora lista los cinco ítems (EN/ES), con un pulido menor de redacción: errores propios de la plataforma, errores en recursos de infraestructura gestionados automáticamente por SleakOps, ayuda para actualizar recursos provisionados con SleakOps, bloqueos de estado de la infraestructura, y acompañamiento con workarounds para customizaciones que la plataforma no cubre.
…fix (SLEAK-5570) - Replace the "What our support covers" list with the canonical five items (platform errors, managed-resource errors, resource updates, state locks, customization workarounds), in EN and ES. - "Data & backups" row: backup and restoration policies for managed dependencies (RDS, S3, RabbitMQ) are owned by the client, aligned with the Responsibility Model.
3 participants
Resumen
Agrega la página pública de alcance de soporte (
content/docs/{en,es}/support.mdx), que documenta cómo usar el soporte de SleakOps y qué cubre el plan estándar, cross-linkeada con el modelo de responsabilidad (responsability-model.mdx).Antes de esta página no existía ninguna referencia pública de soporte/alcance en docs — el punto más cercano era
responsability-model.mdx(solo backups de AWS).Jira
SLEAK-5570
Notas
cost-review-guide(SLEAK-6054, PR SLEAK-6054: cost review tutorial #219) se agrega cuando ambas ramas estén mergeadas adevelop.Summary by CodeRabbit