I have some problem when I relogin my account

[ChenMoGe2]

Describe the bug
Hello,I use the stork version 3.0.27.f download at github release.When I relogin my account at the private server which was built by myself,it just have a progress bar at 17% but can't connect with service.

To Reproduce
Steps to reproduce the behavior:

1. Go to 'stork' which is first used or you can release the cache of the process
2. Click on 'I HAVE AN XMPP ACCOUNT'
3. Input XMPP ID,Password,Hostname and Nickname account information which registerd by me.
4. Described at the module 'Describe the bug'

Expected behavior
I can login the account which registerd by me.

Screenshots

Desktop (please complete the following information):

• OS: Android
• Version [3.0.27.f]

Smartphone (please complete the following information):

• Device: [Oneplus 7 Pro]
• OS: [Android 9]

Additional context
Thank you very much

[woj-tek]

Hi,
Are you sure that hostname and credentials are correct?
Can you connect to that server / account using different XMPP client?

[ChenMoGe2]

@woj-tek Thanks for your reply
1.Are you sure that hostname and credentials are correct?

I copied my pem file which includes RSA KEY and CERTIFICATION fields to the path ./certs/{hostname}.pem.The hostname is correct but when I connect to the server,it pops up a dialog which says 'Unknown certificate'.

2.Can you connect to that server / account using different XMPP client?

I can login and chat with ios client name siskin im

[ChenMoGe2]

And I have another question.The online status is always offline if I add others,and it is always Away if others add me.But they are all online.Does the service config wrong cause the situation?

[licaon-kter]

@ChenMoGe2 #6 ?

[ChenMoGe2]

@licaon-kter Thank you
It doesn't seem like the issues 6 mentioned.I can create a new account and chat with each others.But if I delete the application and I login the account which I already register,it connect unsuccess.

For another question,I see others always offline both they online and offline.But I can't send video chat if I see him offline.

[woj-tek]

1.Are you sure that hostname and credentials are correct?

I copied my pem file which includes RSA KEY and CERTIFICATION fields to the path ./certs/{hostname}.pem.The hostname is correct but when I connect to the server,it pops up a dialog which says 'Unknown certificate'.

What has that do to with problem connecting? Were you receiving certificate error in Stork?

It doesn't seem like the issues 6 mentioned.I can create a new account and chat with each others.But if I delete the application and I login the account which I already register,it connect unsuccess.

Let me outline the steps that you are doing:

1. install stork
2. create new account on the server
3. remove and instal the stork again
4. add the same account

after (4) you can't connect even though it worked in point (2)?
After uninstalling Stork (point 3) you can still connect using SiskinIM?

For another question,I see others always offline both they online and offline.But I can't send video chat if I see him offline.

Have you granted presence subscription between the contacts?

[ChenMoGe2]

@woj-tek Thank you for your reply
What has that do to with problem connecting? Were you receiving certificate error in Stork?

4. add the same account
   modify
5. login at same account 'I HAVE AN XMPP ACCOUNT'
   

after (4) you can't connect even though it worked in point (2)?
after (4) I can't connect,screenshot like I described at first floor

Have you granted presence subscription between the contacts?
Does it sets at server?if then I'm not granted.I'm a newer of Tigase,I will read the document and set it bymyself.

[ChenMoGe2]

@woj-tek Hello,the problem of
'Have you granted presence subscription between the contacts?
Does it sets at server?if then I'm not granted.I'm a newer of Tigase,I will read the document and set it bymyself.'
was resolved,Thanks alot

[woj-tek]

after (4) you can't connect even though it worked in point (2)?
after (4) I can't connect,screenshot like I described at first floor

Thank you for the information. We will look into it.

[ChenMoGe2]

@woj-tek
Ok,if I have a solution,I will sync here too.