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DOC-3237: Revise pricing and application update responsibilities #161

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Tushar-TG-14 merged 2 commits into from
Jul 23, 2026
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DOC-3237: Revise pricing and application update responsibilities #161

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DOC-3237: Revise pricing and application update responsibilities
Tushar-TG-14 Jul 22, 2026
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Update savanna-transition-faqs.adoc
Tushar-TG-14 Jul 23, 2026
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19 changes: 7 additions & 12 deletions modules/cloud/modules/reference/pages/savanna-transition-faqs.adoc
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Expand Up @@ -49,9 +49,8 @@ TigerGraph will perform the transition as part of the move to Savanna.

=== Will my pricing change after transition?

No. The transition will not impact your current pricing.

Your consumption rate will remain the same in Savanna based on your existing pricing agreement.
No. Your pricing will continue according to your existing agreement.
If you have questions about pricing after transitioning to Savanna, please contact your TigerGraph representative.

=== What happens to my TG Cloud Classic credits?

Expand Down Expand Up @@ -99,19 +98,15 @@ Your responsibilities may include:
* Testing application behavior after transition.
* Reporting any issues promptly to TigerGraph during verification.

=== Who is responsible for breaking changes?

You are responsible for resolving any breaking changes as part of the transition.

TigerGraph will help identify known changes and provide guidance, but you are responsible for making any required updates to your applications, client code, integrations, queries, authentication flows, or operational processes.
=== Will my applications or integrations need to change?

=== Will my applications need to change?
Yes. Savanna requires changes to connection endpoints and authentication flows compared with TG Cloud Classic. Depending on your implementation, you may also need to update token-generation logic, API calls, data pipelines, or other integration points.

Some applications may require changes, depending on how they currently integrate with TG Cloud Classic.
TigerGraph will work with you during the planning phase to identify the changes needed for your implementation and provide migration guidance.

For example, you may need to update connection endpoints, authentication flows, token-generation logic, API calls, or other integration points depending on how your applications currently interact with TG Cloud Classic.
== Who is responsible for making application updates?

TigerGraph will work with you during the planning phase to help identify potential changes before transition.
You are responsible for implementing the necessary updates and validating that your applications, integrations, and data pipelines work correctly with Savanna.

=== Do I need to stop traffic during transition?

Expand Down
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