Troubleshooting

General troubleshooting

• The crossword game is too big or too small

  • This is an issue on some browsers/computers. To fix it, simply press CTRL and + or - on Windows/Linux or CMD and + or - on MacOS to resize your web browser appropriately.

• Zooming doesn't work. Why?

  • You likely did not have an active internet connection while opening the web app. This will prevent the jquery script from being fetched, thus removing the zoom plugin's functionality. Try connecting to the internet, reloading the crossword page (or loading a new crossword and opening it in a new tab), then try zooming again.

• pip/python doesn't work when I type it into my terminal

  • Install python here and pip here.

• I opened the web app and the crossword did not appear.

  • You may have opened the web app without a browser open. Because of this, the browser will likely forget that it has to open a new tab with the crossword. Try pressing Open web app once more, or manually enter the address to the crossword game, which consists of a loopback address (it will most likely be 127.0.0.1), and a port (for crossword_puzzle, this port defaults to 5000). When these two are combined, the address will look something like 127.0.0.1:5000.

Other issues

• Any problems that aren't covered in this thread? Click here to discuss your problem on the Discussion page, or, submit a bug report to Issues by clicking here