When raising a ticket for an existing customer in FreeScout, agents normally have to navigate to the new ticket form and then manually copy, paste, or retype the customer's email address. This module removes that friction by adding a New Ticket button directly to the customer's profile page. Clicking it opens the ticket creation form with the customer's email address already filled in, so agents can get straight to writing the message.
If the agent has access to more than one mailbox, a dropdown lets them pick which mailbox to use first.
- One-click ticket creation from any customer profile page — no need to navigate away and manually type the customer's email.
- Mailbox-aware — only shows mailboxes the logged-in agent has permission to view.
- Single mailbox shortcut — if the agent only has access to one mailbox, clicking the button goes straight to the new ticket form with no dropdown needed.
- Plugin-compatible — the button also appears on customer profile tabs provided by other modules (e.g. StoklySync).
- FreeScout 1.8.181 or later
- The official Customers Management (CRM) module must be installed and active
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Download or clone this repository into your FreeScout modules directory:
/path/to/freescout/Modules/CustomerNewTicket/ -
In FreeScout go to Admin → Modules and activate Customer New Ticket.
Once active, open any customer profile page. An envelope icon button appears next to the existing action menu in the customer profile header:
- Single mailbox — the button is a direct link; clicking it opens the new ticket form with the customer's email pre-filled.
- Multiple mailboxes — the button opens a dropdown listing your accessible mailboxes; selecting one opens the new ticket form for that mailbox.
No configuration is required — the module works automatically based on the logged-in agent's mailbox permissions.
The module hooks into FreeScout's event system (Eventy) to:
- Inject the button CSS and JavaScript on every page
- Detect when the current page is a customer profile view
- Resolve the customer's email address and the agent's accessible mailboxes server-side
- Output these as JavaScript variables which the frontend uses to render the correct button or dropdown
Built by Hamlet Digital
AGPL-3.0-or-later — GNU Affero General Public License v3.0 or later.