How to structure DBA Dash alert output into a custom JSON payload for ServiceNow integration?

[SonalAkhalRepo]

HI @DavidWiseman

I am currently working on a project to automate our IT operations by integrating DBA Dash alerts directly with ServiceNow.

My goal is to automatically generate ServiceNow incidents whenever a critical alert fires.

To make the integration as seamless as possible on the ServiceNow side, I need to format or customize the outgoing alert payload into a clean, structured JSON format (e.g., explicitly mapping fields like InstanceName, AlertDescription, Status, and AlertDate).

Could you provide a guide or examples on how to achieve this within DBA Dash?
Specifically, I would love to know:

1. Payload Customization: Is there a built-in way within the DBA Dash configuration or script wrappers to customize the JSON schema before it is sent via the Webhook channel?

2.Token/Variable Support: What are the exact tokens or template variables available (e.g., {Instance}, {Error}, {Severity}) that we can use to build a custom JSON body?

3.If custom payload formatting isn't natively supported in the GUI, what is your recommended approach for reshaping the data before hitting a third-party REST API?

Any documentation, code snippets, or configuration examples you could share would be incredibly helpful.

[DavidWiseman]

If you are using a webhook you can edit the Message Template as needed. e.g.

Simple example:

{
  "text": "{title}\n{instance}\n{text}\n"
}

google chat example:

{
  "blocks": [
    {
      "type": "header",
      "text": {
        "type": "plain_text",
        "text": "{emoji} {title}"
      }
    },
    {
      "type": "section",
      "text": {
        "type": "mrkdwn",
        "text": "_{instance}_"
      }
    },
    {
      "type": "divider"
    },
    {
      "type": "section",
      "text": {
        "type": "mrkdwn",
        "text": "{text}"
      }
    }
  ]
}

You can use any of the following placeholders

There is a find/replace on each of the placeholders (with text escaped so it doesn't break the json).