POST CALL TRANSCRIPT WEBHOOK

This project is flask based webhook receiver that listens for post-call transcripts and automatically triggers the transcript to a specified address.

The following are the steps followed in pipeline:

• Secure webhook validation with HMAC signature verification
• Extracts the call transcript from the webhook payload
• Sends an email notification with the transcript
• Configurable via environment variables

Steps to run the repository

Clone the repository

git clone https://github.com/uchiha-vivek/ElevenLabs-post-call-webhook.git
cd ElevenLabs-post-call-webhook

Activate the environment and install the packages

python -m venv venv
venv\Scripts\activate
pip install -r requirements.txt

Run the server

python server.py

Open the ngrok window

Run the following command

ngrok http 5000

You will receive a link like this

Forwarding                    https://0963ce61eb42.ngrok-free.app -> http://localhost:5000      

Now in elevenlabs agent , you need to insert this in Post-Call webhook section under security tab

Transcript Notification email

You need to integrate the following url

https://0963ce61eb42.ngrok-free.app/post-call-support

/post-call-support route is mandatory

After the voice conversation ends , you will receive email notification for the transcript

Future integrations which will be made:

• Extracting necessary userinfo like name and email from conversation
• Storing this userinfo in azure cosmos db/ azure dynamodb
• triggering clickup notifications
• making custom functionalities like average call/total duration and customize stuff.

NOTE : You will get HMAC key once you enable the webhook, you need to copy it and paste it in 11 labs