Knowledgebase readers cannot see shared internal KB articles on /help page

[d-rootsac]

Used Zammad Version

6.5.1

Environment

Used Zammad version: 6.5.1
Used Zammad installation type: docker compose
Operating system: Linux
Browser + version: Chrome 140.0.7339.x

Actual behaviour

Only users with knowledgebase.editor permission can see shared internal knowledge base articles on /help. Users with knowledgebase.reader permission can only see shared internal knowledge base article on /#knowledge_base and not /help. I am using the same domain for the KB.

Expected behaviour

Users (whether customer or agent) should be able to see share internal knowledge base articles on /help as well as /#knowledge_base if they have the knowledgebase.reader permission.

Steps to reproduce the behaviour

• have a knowledge base with shared internal articles
• Assign a user/role the knowledgebase.reader permission
• go to /help
• only public articles are visible to users with knowledgebase.reader

Support Ticket

No response

I'm sure this is a bug and no feature request or a general question.

yes

[MrGeneration]

This was also posted in the Zammad-Community by OP 16 hours prior this issue.
https://community.zammad.org/t/knowledgebase-readers-cannot-see-shared-internal-kb-articles-on-help-page/18763

[mantas]

Hi @d-rootsac

Thank you for your report, but it works as designed. See my post on community forum thread above for detailed explanation. Closing now.