Having trouble getting jwt working

[wiseleyb]

I'm a programmers at causes.com and we wanted to use your single sign on feature. I set up a free account to work through any bugs since only our company url is public and testing single sign requires a live url. Our staging servers are currently behind the first wall

I followed your ruby example and it doesn't seem to be working. I have a very simple live site up on heroku that should help to debug this on your end. http://shrouded-refuge-7742.herokuapp.com/ (note, heroku takes a bit to spin up if it hasn't been used in a while so, if it's slow for the first hit just try again and it should be much faster).

When you go to http://shrouded-refuge-7742.herokuapp.com/ you'll see a bunch of generated users. You can sign in as users and hit the "Go to Zendesk" url - un/pw's are right on the home screen.

This code is open source and available at: https://github.com/wiseleyb/zendesk-single-sign-on

When you click 'Go to Zendesk' while logged in on http://shrouded-refuge-7742.herokuapp.com/ I'd expect it to auto log the user in. Same for the Sample Zendesk urls. It doesn't throw any error - it just asks the user to login on the Zendesk end. Not sure what else I can do to debug this.

I created a request ticket about this as well: #655671 on Zendesk.

[steved]

Hi,

For your example, you're trying to log end-users while not having SSO enabled for them. If you were to make one of your users an agent before logging in again, I believe it should work. Or you can enable SSO for end-users as well.

We can follow-up more on your request ticket if something else comes up.

Thanks.

[wiseleyb]

Thanks Steven... such an idiot - didn't see the tabs on the security page.
doh. Test app works find now.

On Tue, Feb 18, 2014 at 5:13 PM, Steven Davidovitz <notifications@github.com

wrote:

Closed #13 #13
.

Reply to this email directly or view it on GitHubhttps://github.com//issues/13
.