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Support rotation

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Tobias Schubotz edited this page Aug 10, 2020 · 2 revisions

Since we don't have a customer support department, the entire Safe team takes part in an on call rotation.

On call means:

Monitor communication channels and provide support when needed.
It is expected that you provide support during working hours.
The weekends are usually quite busy, feel free to also respond then, but that's not required. Please respond latest on the next working day in the morning.
This includes support questions from someone else inside the company
Please get help from the team if you cannot answer the question yourself. (Ask in #gnosis-safe on Slack)

Discord: https://discordapp.com/invite/FPMRAwK

Email: safe@gnosis.pm

(We still have our Telegram channel but would like to phase it out in favor of Discord: https://t.me/GnosisSafe)

If you are not available during your week or are on vacation, please get someone to do the on call for you.

Support rotation is managed via the Gnosis On call calendar.

There is a support FAQ doc. Feel free to extend it.