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Shane Rounce edited this page May 10, 2026 · 5 revisions

Roadmap

I am building this in deliberate phases so the plugin stays coherent.

Phase 1: first-party data spine

This is the phase already in place:

  • sessions and events
  • number routing
  • admin reporting
  • privacy controls
  • enrichment groundwork
  • call schema and reporting surfaces
  • sample data

Phase 2: deeper enrichment and reporting polish

This is where I want to keep improving:

  • drilldown quality
  • ranking and chart usefulness
  • reporting links and follow-up workflow
  • broader enrichment polish and interpretation

Phase 3: Amazon Connect integration

This will cover:

  • sync and import flows
  • call matching
  • number and contact-flow alignment
  • later outbound callback support

The setup screens already prepare for this, but the live integration itself is not in the current release.

Phase 4: AI-assisted engagement

This is intentionally later.

I want the plugin to earn the data and operational structure first, then layer on:

  • AI assistant tooling
  • safe frontend help surfaces
  • handoff rules
  • eventually voice-oriented experience where appropriate

Ongoing principle

I would rather keep each phase complete and dependable than rush speculative features into the codebase before the underlying reporting and setup model is ready.

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