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SUPPORT
This document provides information on how to get help and support for GitHub Commander.
- Getting Help
- Documentation
- Community Resources
- Reporting Issues
- Feature Requests
- Security Issues
- Professional Support
-
Read the Documentation
- Check the User Guide
- Review specific guides for your issue
- Search existing documentation
-
Search Existing Issues
- Check GitHub Issues for similar problems
- Review closed issues for solutions
- Search discussions
-
Check Your Setup
- Verify you're using the latest version
- Ensure dependencies are installed correctly
- Check system requirements
-
Gather Information
- Note the exact error message
- Record steps to reproduce
- Include your environment details
- Take screenshots if applicable
When asking for help, provide:
Environment Information:
- Operating system and version
- Python version
- GitHub Commander version
- Relevant configuration
Problem Description:
- What you were trying to do
- What happened instead
- Steps to reproduce
- Expected vs actual behavior
What You've Tried:
- Steps you've already taken
- Solutions you've attempted
- Research you've done
Comprehensive user guides are available in the /docs/ directory:
- README - Main documentation index
- Installation - Setup and installation
- Authentication - GitHub token setup
- Repository Management - Repository operations
- File Operations - File upload/download
- Wiki Management - Wiki documentation
- GitHub Pages - Pages deployment
- Package Management - Package publishing
- Git Operations - Git commands
- Release Management - Release creation
- Settings - Configuration
- Troubleshooting - Common issues
For developers contributing to the project:
- Contributing Guide - How to contribute
- Code of Conduct - Community guidelines
- Security Guide - Security considerations
Use GitHub Discussions for:
- Questions about usage
- Feature discussions
- Best practices
- General help
Use GitHub Issues for:
- Bug reports
- Feature requests
- Documentation issues
- Performance problems
Join our community chat for real-time help:
- Channel: #github-commander
- Platform: [IRC/Matrix/Discord]
Follow us for updates:
- Twitter: @githubcommander
- Mastodon: @githubcommander
Report bugs using GitHub Issues with the following template:
**Description**
[Brief description of the bug]
**Steps to Reproduce**
1.
2.
3.
**Expected Behavior**
[What you expected to happen]
**Actual Behavior**
[What actually happened]
**Screenshots**
[If applicable]
**Environment**
- OS: [e.g., Ubuntu 22.04]
- Python Version: [e.g., 3.11]
- GitHub Commander Version: [e.g., 1.0.0]
**Additional Context**
[Any other relevant information]- critical: Security issues, data loss, crashes
- high: Major functionality broken
- medium: Minor functionality broken
- low: Cosmetic issues, typos
Before requesting a feature:
- Check if it already exists
- Search for similar requests
- Consider if it fits the project scope
- Think about implementation
**Problem Statement**
[What problem does this solve?]
**Proposed Solution**
[How should it work?]
**Alternatives Considered**
[What other approaches were considered?]
**Additional Context**
[Any other relevant information]Do NOT report security vulnerabilities publicly.
For security issues:
- Send an email to: security@example.com
- Include "Security Vulnerability" in the subject
- Provide details about the vulnerability
- Allow time for response before disclosing
See Security Guide for detailed security information.
For enterprise or commercial support:
- Email: enterprise@example.com
- SLA: Response within 24 hours
- Features: Priority support, custom features
For custom development or integration:
- Email: consulting@example.com
- Services: Custom features, integration, training
For team training:
- Email: training@example.com
- Services: On-site training, workshops, documentation
- GitHub Discussions: Community-driven, varies
- GitHub Issues: Maintainer response within 1-2 weeks
- Security Issues: Within 24 hours
- Enterprise Support: Within 24 hours (SLA)
- Maintainer availability
- Issue complexity
- Current workload
- Priority level
You can help by:
- Answering questions in Discussions
- Reviewing Issues
- Submitting PRs for fixes
- Improving documentation
- Sharing your knowledge
Experienced contributors may be invited to become maintainers. Criteria:
- Active contributions
- Code quality
- Community involvement
- Understanding of project
For general inquiries:
- Email: info@example.com
- Twitter: @githubcommander
For press/media:
- Email: press@example.com
Thank you for using GitHub Commander! We appreciate your feedback and contributions.