Support

Support

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This page describes the available support channels for the Nextcloud Azure Marketplace deployment offered by Cotechnoe.

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Support Channels

1. GitHub Issues — Deployment and Documentation Problems

For problems specific to the Azure Marketplace deployment, VM configuration, or documentation errors, open an issue in the GitHub repository:

github.com/Cotechnoe/nextcloud-azure-marketplace-doc/issues

Use this channel for:

• VM does not start after deployment
• Services (Nginx, PHP-FPM, MariaDB, Redis) fail to start
• Documentation errors or missing steps
• Suggestions for new guides or improvements

2. Nextcloud Community Forum — Application-Level Questions

For questions about Nextcloud features, apps, configuration, and general usage:

help.nextcloud.com

Use this channel for:

• App installation and configuration
• User management questions
• File sharing and collaboration issues
• Integration with external services (LDAP, Entra ID, etc.)

3. Azure Support — Cloud Infrastructure Issues

For problems with the Azure infrastructure itself (VM availability, networking, billing):

azure.microsoft.com/en-us/support/create-ticket

Use this channel for:

• VM not reachable from the Azure Portal
• NSG rules not applying correctly
• Subscription or billing questions
• Azure Monitor alerts

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Filing a Good Bug Report

When opening a GitHub issue, include the following information to help resolve your problem faster:

## Environment
- Nextcloud version: (run `sudo -u www-data php /var/www/nextcloud/occ status`)
- VM SKU: (e.g. Standard_B2s)
- OS: Ubuntu 24.04 LTS
- Deployment date: YYYY-MM-DD

## Problem Description
A clear description of what went wrong.

## Steps to Reproduce
1. Step one
2. Step two
3. Step three

## Expected Behavior
What you expected to happen.

## Actual Behavior
What actually happened.

## Relevant Logs
(paste output of relevant commands — see [[Troubleshooting]] for diagnostic commands)

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Self-Service Diagnostic

Before opening a support request, run these quick checks:

# Check all four services
sudo systemctl is-active nginx php8.1-fpm mariadb redis-server

# Check Nextcloud status
sudo -u www-data php /var/www/nextcloud/occ status

# Check disk space
df -h

See Troubleshooting for detailed diagnostic procedures.

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Next Steps

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