ADR 0006 Support channel thread ticketing
Status: Accepted — implementation pending
Decision date: 8 September 2026. Decision owner: repository maintainer.
Requiring mentions can miss support requests; unconfigured channels must remain outside capture.
For Slack and Teams, every top-level human message in an explicitly configured support channel creates one ticket; replies map to it. Preserve opaque string IDs, filter bot/system echoes and deduplicate subscription overlap. Teams requests channel-read resource-specific consent.
Rejected mention-only intake and a v1 per-channel trigger-mode toggle. The channel allowlist is the capture boundary.
Installation needs broader consent and clear disclosure of capture scope. Missing permissions are visible setup failures, not silent partial operation. Channel/tenant renaming never changes immutable authority.
Acceptance tests and implementation tracking: #53, #54, #51. No production execution is authorised by this ADR.
Checked 8 September 2026; recheck limits/API versions during implementation.
- System-architecture
- Architecture-and-tenant-isolation
- Channels-and-conversation-model
- AI-and-autonomous-operations
- Architecture-decision-records