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Original file line number Diff line number Diff line change
Expand Up @@ -121,6 +121,8 @@ Each card shows one of the following statuses:

**Note:** The **Status** column is hidden on narrow and medium screens. Widen your browser window or view the list on a larger screen to see it.

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Alt text defect: The parenthesis is unbalanced — (Pending order, Shipped, Active, Inactive] opens with ( but never closes it before ]. Add the closing paren: ...showing the badges (Pending order, Shipped, Active, Inactive).

![The Expensify Card list with the Status column visible, showing the badges (Pending order, Shipped, Active, Inactive]({{site.url}}/assets/images/Expensify_Card_Status_Column.png){:width="100%"}

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P2 Badge Align the status screenshot and alternative text

The referenced image contains only plain Active and Inactive values, while this alternative text says that it shows badges for Pending order, Shipped, Active, and Inactive. Screen-reader users receive an inaccurate description, and sighted readers cannot see examples of half the statuses the image is intended to illustrate; update the asset or describe only what it actually shows.

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## How to apply Expensify Card cash back to your Expensify bill
Expand Down Expand Up @@ -153,6 +155,8 @@ You can bulk-select cards and export their details to a CSV file for reporting o

The downloaded CSV file includes the following columns for each selected card: email, name, last four digits, type (virtual or physical), limit type, and limit amount.

![The card list with several rows checkbox-selected and the "selected" dropdown open showing Export as CSV]({{site.url}}/assets/images/Expensify_Card_Export_CSV.png){:width="100%"}

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# How to freeze or unfreeze an Expensify Card
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Expand Up @@ -4,8 +4,6 @@ description: Learn how to fix common problems with your Expensify Card, includin
keywords: [Expensify Card, card declined, Smart Limit, inactive card, activation issues, card won’t work, workspace admin, cardholder, Wallet, domain limit]
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<div id="new-expensify" markdown="1">

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Structural regression: Removing the opening <div id="new-expensify" markdown="1"> leaves the matching closing </div> (near the end of the file) orphaned, producing invalid HTML. Either restore this opening tag or also remove the trailing </div>.


You can troubleshoot most Expensify Card issues in just a few steps. This guide walks you through the most common problems — like declined transactions, activation issues, or Smart Limit errors — and shows how to get your card working again.

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P2 Badge Restore the opening wrapper or remove its closing tag

Removing the opening <div id="new-expensify" markdown="1"> leaves the existing </div> at the end of this article unmatched. When Jekyll inserts this content inside the layout's article container, that closing tag can close the surrounding layout <div> early, leaving the help and footer markup incorrectly nested; keep the wrapper paired or remove both tags.

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Expand Down Expand Up @@ -59,6 +57,8 @@ Every workspace has a shared spend limit that affects all cards. If the workspac

Workspace Admins can check the available limit by going to **Workspaces > [Workspace Name] > Expensify Card**. From there, Workspace Admins can view the current balance, remaining limit, and any warnings related to settlement.

![The Workspace Admin Expensify Card page (Workspaces > [Workspace Name] > Expensify Card) showing remaining limit/balance and the "Settle Balance" button]({{site.url}}/assets/images/Expensify_Card_Settle_Now.png){:width="100%"}

## Transaction declined by a Spend Rule

Your Workspace Admin may have set a Spend Rule on your card that declines transactions based on the merchant, spend category, or amount. Certain categories (such as ATMs and gambling) are also blocked by default on every Expensify Card and cannot be overridden.
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Expand Up @@ -70,6 +70,8 @@ Keep the following in mind:
- Filtering by **Bank account** keeps **Download statement** available. Each settlement is withdrawn from a single bank account, so this filter keeps or removes whole settlements rather than narrowing the transactions inside one. This is useful for isolating an Expensify Card program that settles to its own bank account.
- With no workspace filter applied, the statement covers the entire settlement across every workspace it spans. If you apply a single workspace filter, the statement is scoped to that workspace's transactions only.

![The Expensify Card reconciliation list with the Withdrawn date-range filter open, several settlement withdrawal rows, and one row expanded to reveal its individual expenses]({{site.url}}/assets/images/Expensify_Card_Withdrawal_Transactions.png){:width="100%"}

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P2 Badge Use a screenshot of the documented reconciliation view

The linked image shows the older Spend > Card statements screen with Feed: Expensify Card and Posted: Last Statement filters and rows grouped by card. It does not show the Reconciliation > Expensify Card view, a Withdrawn date-range filter, or settlement-withdrawal rows described by this article and its alt text, so readers cannot map the screenshot to any of the surrounding instructions.

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# FAQ
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