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Troubleshooting

Gleb Linnik edited this page Sep 11, 2026 · 1 revision

Troubleshooting

The app tile does nothing

PlxNative requires webOS platform release 4.0 or newer. Static firmware checks show that 3.9.2 and older cannot load the app. If your TV is newer, report the model, the platform release shown by webOS Dev Manager, and the installed PlxNative version.

Developer Mode removed the app

LG Developer Mode expires after roughly 1000 hours and removes applications installed through it. Renew the session before it expires or reinstall the IPK. Homebrew Channel installations do not have this expiry.

Sign-in works, then disappears after closing the app

This is tracked in issue #76, particularly on webOS platform releases 5 through 11. Keep the exact on-screen storage failure and use Details → Send report when offered. Repeating the QR flow does not repair an unwritable storage location.

Playback reports jail_missing_rtkmem

This is a specific native-video sandbox problem reported on Realtek k5lp/k3lp sets. Choose one route:

Do not use either procedure for an ordinary black screen, transcode refusal, unsupported codec, or any failure code other than jail_missing_rtkmem.

Other playback failures

Try the current release and photograph the failure screen. Include the support line, TV model, webOS platform release, app version, whether the media was Direct Play or a selected quality, and what happened after play. Report it in GitHub Issues.

If you shared an event log produced by v0.6.4 or earlier, review or remove that copy where appropriate: IPv6 addresses could remain visible. v0.6.5 redacts those addresses in newly written lines but cannot change existing files or copies.

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