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This Wiki tries to help you using the FlashAirDownloader 2 (FAD2). If you still got stuck: Open an issue on Github
I have absolutely nothing to do with Toshiba. I just own a Flashair and needed a better program that those that where offered by the Card.
There are some known issues with the FlashAir
Hard- and Software-Requirements
Installation should be easy. But Setup really is crucial on this topic. Be sure to read the suggestions carefully; Especially if you encounter any problems Setup
Once you are setup, everything should go quite smooth. Nonetheless: Here are some instructions
When checking for updates, FAD sends some anonymous data like the version you have installed or the screen resolution. These informations help making FAD2 better. Absolutely NO personal data is collected. No Unique Id, no IP-Address. But don't just take my word for it: Check the Sourcecode