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Troubleshooting Installing
Kepler75 edited this page Nov 2, 2026
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| What you see | Why, and what to do |
|---|---|
| Tizen Studio: the install fails with a certificate error | A retail TV only takes apps signed with a Samsung certificate profile that includes its DUID. Create one in Certificate Manager (Samsung account, the TV's DUID added) and build again. |
| An update won't install over StremioK (a certificate mismatch) | It's signed with another certificate than the installed one. Sign with the same profile, or uninstall StremioK first (its settings and progress go with it). |
| The TV isn't found (Tizen Studio, Apps2Samsung) | Developer Mode on, with Host PC IP set to that computer; restart the TV; both on one network. |
| Hold BACK to close StremioK after Exit | The TV didn't let StremioK close itself (it can happen under TizenBrew). Hold BACK for a second: the TV closes it. |
| TizenBrew: no downloads, drive index or home bar preview | Those need the sideloaded app (see the installation guide). For YouTube, update TizenBrew. |
User guide
- Getting started
- Getting around
- Finding something to watch
- Title pages
- Choosing a source
- While it plays
- Subtitles and audio
- IPTV and radio
- YouTube
- Your USB drive
- Trakt
- Other apps (where to watch)
Settings reference
Troubleshooting
- Where to look
- Installing
- Addons
- No sources, or none that play
- A source doesn't start
- Playback
- Audio and subtitles
- Skip prompts
- YouTube and trailers
- Home
- IPTV
- Trakt
- USB drive
- Other apps
- Storage
- Home bar preview
Technical reference
- Starting up and Home rows
- Calendar
- Discover and Search
- Title pages
- Sources
- Playback
- Subtitles
- Audio
- Formats
- IPTV
- Addons
- Trakt
- USB drives
- Storage
- Home bar preview
- YouTube
- Limits on what's downloaded
- The service
Also