Troubleshooting

Troubleshooting

Connectivity

Verify both directions before starting:

• Jira or Confluence host to ONES
• ONES host to the migration tool port
• Migration tool /health endpoint

Use the current commands in the Migration Tool Guide.

Logs

Follow How to Provide Logs When a Migration Fails to collect the required logs.

Before sharing any log, remove passwords, tokens, cookies, private URLs, customer data, and other sensitive information.

High-Risk Maintenance

Database resets and destructive cleanup actions are not ordinary troubleshooting steps. Follow the official Troubleshooting & Maintenance guidance and contact ONES before performing an action that could remove or overwrite data.