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Troubleshooting
Problems with sightings number
Problems with recording status
Grey buttons indicate that the app cannot connect to the MQTT broker on the Logger laptop. There are three possible reasons for this:
- The app and / or laptop are not correctly connected to the same network. Check the network setup paying particular attention to the ip address and port settings in the app, the android device network selection, and make sure mobile data is off.
- The MQTT broker is not running on the PAMGuard laptop
- The MQTT broker is incorrectly configured and is not accepting connections from remote devices
It's most likely that the buttons are now green. I they are grey, see above. Usually, this indicates that the app has successfully connected to the MQTT broker, but has failed to communicate via the broker, with PAMGuard. Check PAMGuard is running and correctly configured, and that PAMGuard is correctly connected to the broker. (need a help page on this). If it's still not working, then you may have a mismatch between the name of your platform and the platform names that the PAMGuard buttons and forms are expecting.
As for the sightings numbers, this indicates that the app is correctly connected to the broker, but is unable to get data from PAMGuard recorder.
Check recorder module is in place
Check platform name is showing in side bar
try starting a recording manually from PAMGuard to see what happens.