Personas

Personas for Water Cooler are teams. They may be composed of users personas when useful.

The creative team

• This team is a creative team, meaning the engage in a large amount of open ended discussion for a bulk of their work.

• Task delegation and schedule management are important, but they serve the creative enterprise rather than drive it. (in contrast to a 'process oriented' team, where task delegation is most of their communication.)

• This team is largely technologically literate, but not necessarily teach savvy.

They produce a bunch of non-text artifacts and need to talk about them

They need to reference past discussions around clients, projects etc

They need to talk to clients and other people outside the system

Examples: Cogmark, KCC

The Dev Shop

• This team engages in open ended discussions, often related to problem solving.

• They value efficiency in communication, and have likely tried various realtime and async communications platforms, with varying degrees of success.

• Most of the users are tech savvy

They need to reference past discussions of problems and whatnot

They need to talk to users and other people outside the system

Examples: Structural, SA