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Removed the "Send an email and say hi!" part of the email FAQ - #29197

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sam-lord merged 1 commit into
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onc-1864
Jul 9, 2026
Merged

Removed the "Send an email and say hi!" part of the email FAQ#29197
sam-lord merged 1 commit into
mainfrom
onc-1864

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@sam-lord

@sam-lord sam-lord commented Jul 9, 2026

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ref ONC-1864

This part of the FAQ is confusing for members, who are being directed to email the newsletter address. This address is often a no-reply, or inaccessible by the site owner. The impact of sending the email is still useful (it sends a signal to the recipient's ESP that they do want to receive emails from that address), but it's a hack.

ref [ONC-1864](https://linear.app/ghost/issue/ONC-1864/incorrect-email-displayed-in-need-help-portion-of-portal)

This part of the FAQ is confusing for members, who are being directed
to email the newsletter address. This address is often a no-reply, or
inaccessible by the site owner. The impact of sending the email is
still useful (it sends a signal to the recipient's ESP that they do
want to receive emails from that address), but it's a hack.
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📥 Commits

Reviewing files that changed from the base of the PR and between 8378f32 and 837f9fb.

📒 Files selected for processing (64)
  • apps/portal/src/components/pages/email-receiving-faq.jsx
  • ghost/i18n/locales/af/portal.json
  • ghost/i18n/locales/ar/portal.json
  • ghost/i18n/locales/bg/portal.json
  • ghost/i18n/locales/bn/portal.json
  • ghost/i18n/locales/bs/portal.json
  • ghost/i18n/locales/ca/portal.json
  • ghost/i18n/locales/context.json
  • ghost/i18n/locales/cs/portal.json
  • ghost/i18n/locales/da/portal.json
  • ghost/i18n/locales/de-CH/portal.json
  • ghost/i18n/locales/de/portal.json
  • ghost/i18n/locales/el/portal.json
  • ghost/i18n/locales/en/portal.json
  • ghost/i18n/locales/eo/portal.json
  • ghost/i18n/locales/es/portal.json
  • ghost/i18n/locales/et/portal.json
  • ghost/i18n/locales/eu/portal.json
  • ghost/i18n/locales/fa/portal.json
  • ghost/i18n/locales/fi/portal.json
  • ghost/i18n/locales/fr/portal.json
  • ghost/i18n/locales/gd/portal.json
  • ghost/i18n/locales/he/portal.json
  • ghost/i18n/locales/hi/portal.json
  • ghost/i18n/locales/hr/portal.json
  • ghost/i18n/locales/hu/portal.json
  • ghost/i18n/locales/id/portal.json
  • ghost/i18n/locales/is/portal.json
  • ghost/i18n/locales/it/portal.json
  • ghost/i18n/locales/ja/portal.json
  • ghost/i18n/locales/ko/portal.json
  • ghost/i18n/locales/kz/portal.json
  • ghost/i18n/locales/lt/portal.json
  • ghost/i18n/locales/lv/portal.json
  • ghost/i18n/locales/mk/portal.json
  • ghost/i18n/locales/mn/portal.json
  • ghost/i18n/locales/ms/portal.json
  • ghost/i18n/locales/nb/portal.json
  • ghost/i18n/locales/ne/portal.json
  • ghost/i18n/locales/nl/portal.json
  • ghost/i18n/locales/nn/portal.json
  • ghost/i18n/locales/pa/portal.json
  • ghost/i18n/locales/pl/portal.json
  • ghost/i18n/locales/pt-BR/portal.json
  • ghost/i18n/locales/pt/portal.json
  • ghost/i18n/locales/ro/portal.json
  • ghost/i18n/locales/ru/portal.json
  • ghost/i18n/locales/si/portal.json
  • ghost/i18n/locales/sk/portal.json
  • ghost/i18n/locales/sl/portal.json
  • ghost/i18n/locales/sq/portal.json
  • ghost/i18n/locales/sr-Cyrl/portal.json
  • ghost/i18n/locales/sr/portal.json
  • ghost/i18n/locales/sv/portal.json
  • ghost/i18n/locales/sw/portal.json
  • ghost/i18n/locales/ta/portal.json
  • ghost/i18n/locales/th/portal.json
  • ghost/i18n/locales/tr/portal.json
  • ghost/i18n/locales/uk/portal.json
  • ghost/i18n/locales/ur/portal.json
  • ghost/i18n/locales/uz/portal.json
  • ghost/i18n/locales/vi/portal.json
  • ghost/i18n/locales/zh-Hant/portal.json
  • ghost/i18n/locales/zh/portal.json
💤 Files with no reviewable changes (64)
  • ghost/i18n/locales/en/portal.json
  • ghost/i18n/locales/ne/portal.json
  • apps/portal/src/components/pages/email-receiving-faq.jsx
  • ghost/i18n/locales/fr/portal.json
  • ghost/i18n/locales/bg/portal.json
  • ghost/i18n/locales/zh-Hant/portal.json
  • ghost/i18n/locales/ro/portal.json
  • ghost/i18n/locales/sv/portal.json
  • ghost/i18n/locales/es/portal.json
  • ghost/i18n/locales/fi/portal.json
  • ghost/i18n/locales/pt-BR/portal.json
  • ghost/i18n/locales/eu/portal.json
  • ghost/i18n/locales/de/portal.json
  • ghost/i18n/locales/mk/portal.json
  • ghost/i18n/locales/gd/portal.json
  • ghost/i18n/locales/pt/portal.json
  • ghost/i18n/locales/nn/portal.json
  • ghost/i18n/locales/sq/portal.json
  • ghost/i18n/locales/hr/portal.json
  • ghost/i18n/locales/bn/portal.json
  • ghost/i18n/locales/context.json
  • ghost/i18n/locales/lt/portal.json
  • ghost/i18n/locales/uz/portal.json
  • ghost/i18n/locales/zh/portal.json
  • ghost/i18n/locales/ar/portal.json
  • ghost/i18n/locales/it/portal.json
  • ghost/i18n/locales/is/portal.json
  • ghost/i18n/locales/pl/portal.json
  • ghost/i18n/locales/ca/portal.json
  • ghost/i18n/locales/cs/portal.json
  • ghost/i18n/locales/bs/portal.json
  • ghost/i18n/locales/nl/portal.json
  • ghost/i18n/locales/he/portal.json
  • ghost/i18n/locales/ko/portal.json
  • ghost/i18n/locales/eo/portal.json
  • ghost/i18n/locales/si/portal.json
  • ghost/i18n/locales/sr/portal.json
  • ghost/i18n/locales/id/portal.json
  • ghost/i18n/locales/th/portal.json
  • ghost/i18n/locales/hu/portal.json
  • ghost/i18n/locales/ta/portal.json
  • ghost/i18n/locales/et/portal.json
  • ghost/i18n/locales/ja/portal.json
  • ghost/i18n/locales/tr/portal.json
  • ghost/i18n/locales/de-CH/portal.json
  • ghost/i18n/locales/mn/portal.json
  • ghost/i18n/locales/pa/portal.json
  • ghost/i18n/locales/sl/portal.json
  • ghost/i18n/locales/fa/portal.json
  • ghost/i18n/locales/da/portal.json
  • ghost/i18n/locales/el/portal.json
  • ghost/i18n/locales/af/portal.json
  • ghost/i18n/locales/ru/portal.json
  • ghost/i18n/locales/hi/portal.json
  • ghost/i18n/locales/lv/portal.json
  • ghost/i18n/locales/uk/portal.json
  • ghost/i18n/locales/ur/portal.json
  • ghost/i18n/locales/sw/portal.json
  • ghost/i18n/locales/vi/portal.json
  • ghost/i18n/locales/nb/portal.json
  • ghost/i18n/locales/kz/portal.json
  • ghost/i18n/locales/sr-Cyrl/portal.json
  • ghost/i18n/locales/sk/portal.json
  • ghost/i18n/locales/ms/portal.json

Walkthrough

This PR removes the "Send an email and say hi!" FAQ step from the email-receiving-faq portal component, along with its Interpolate-based explanatory paragraph. Correspondingly, the associated i18n message keys ("Send an email and say hi!" and "Send an email to {senderEmail} and say hello...") are removed from context.json and from portal.json files across all supported locales. Several locale files also show adjacent updates to "Save {amountOff}..." billing-cycle promotional strings, including wording changes and cleared translation values.

Possibly related issues

  • 🌐 i18n mega-issue #23361: The FAQ section removal in `email-receiving-faq.jsx` matches the deletion of its "Send an email and say hi!" i18n strings across `context.json` and many locale files, indicating these changes address the same objective.

Suggested labels: `affects:i18n`

Suggested reviewers: `cathysarisky`

🚥 Pre-merge checks | ✅ 4
✅ Passed checks (4 passed)
Check name Status Explanation
Title check ✅ Passed It clearly matches the main change: removing the email FAQ's “Send an email and say hi!” section.
Description check ✅ Passed It is directly related to the change and explains why the FAQ text was removed.
Linked Issues check ✅ Passed Check skipped because no linked issues were found for this pull request.
Out of Scope Changes check ✅ Passed Check skipped because no linked issues were found for this pull request.
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🧪 Generate unit tests (beta)
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  • Commit unit tests in branch onc-1864

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@nx-cloud

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☁️ Nx Cloud last updated this comment at 2026-07-09 13:21:34 UTC

@sam-lord
sam-lord merged commit de358cb into main Jul 9, 2026
46 of 48 checks passed
@sam-lord
sam-lord deleted the onc-1864 branch July 9, 2026 13:45
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