v1.1.0 — PDCA Closed-Loop Feedback System

What's New

Hospitality Closed Loop (PDCA)

Hospitality isn't a one-time act — it's a system. This release adds the operational backbone to sustain hospitality over time.

• PDCA Framework: Plan → Do → Check → Act for every touchpoint
• 5 Sustainability Metrics: Task completion rate, feedback timeliness, issue resolution, response time, rework rate
• Closed-Loop Anti-Patterns: Pseudo-loop, filtered feedback, fragmented flow, all-process-no-soul

2 New Principles

• #13 The Closed Loop — Systems persist where one-time gestures fade
• #14 Accountability Without Bureaucracy — Everyone can make hospitality decisions in real-time

Updated Checklist

• 10 new feedback loop checkpoints added to references/checklist.md

Core Equation Upgraded

Unreasonable Hospitality = Technical Excellence × Emotional Intelligence × Intentional Generosity × Feedback Loop

Four dimensions — miss any one and the magic breaks.

Install

clawhub install unreasonable-hospitality

v1.0.0 — Unreasonable Hospitality for AI & Product Design

What Is This?

A universal AgentSkill that transforms how AI agents approach design, development, and user interaction — based on Will Guidara's Unreasonable Hospitality.

What's Included

• 7 Laws — The 95/5 Rule, One Size Fits One, Read & React, Earned Informality, etc.
• 12 Principles — Full reference with examples from Eleven Madison Park
• Design Checklist — Walk-through for every product touchpoint
• Anti-Patterns — Common mistakes and how to fix them
• Scoring Framework — Rate your product on the hospitality spectrum

Install

clawhub install unreasonable-hospitality

Use Cases

• UI/UX Design
• AI Assistant personality
• Copy/Microcopy writing
• Product quality review
• Onboarding flows
• Error handling
• Feedback delivery