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What's New
Hospitality Closed Loop (PDCA)
Hospitality isn't a one-time act — it's a system. This release adds the operational backbone to sustain hospitality over time.
- PDCA Framework: Plan → Do → Check → Act for every touchpoint
- 5 Sustainability Metrics: Task completion rate, feedback timeliness, issue resolution, response time, rework rate
- Closed-Loop Anti-Patterns: Pseudo-loop, filtered feedback, fragmented flow, all-process-no-soul
2 New Principles
- #13 The Closed Loop — Systems persist where one-time gestures fade
- #14 Accountability Without Bureaucracy — Everyone can make hospitality decisions in real-time
Updated Checklist
- 10 new feedback loop checkpoints added to
references/checklist.md
Core Equation Upgraded
Unreasonable Hospitality = Technical Excellence × Emotional Intelligence × Intentional Generosity × Feedback Loop
Four dimensions — miss any one and the magic breaks.
Install
clawhub install unreasonable-hospitality